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It is more than job descriptions and standards of performance Management gurus and management theory changes like the wind. From Peter Townsend to Peter Drucker to Porras and Collins and Lencioni and many more. It is much more than a cottage Industry it is a full blown educational and consultative foundation. We have gone through […]
The Hidden Value of Employee Recognition Guest writer Kurt Pease tackles employee turnover in this week’s blog post, “The Hidden Value of Employee Recognition: Why a Paycheck Isn’t Enough.” High employee turnover is a major pain point for businesses. We often assume money is the main reason people leave, but a recent Gallup poll shows […]
Our Virtual Garage The second installment of information this week comes from our Founder, Ron Slee. Please read on to learn about “Our Virtual Garage.” The image of the virtual garage brings to mind the humble beginnings that have started an individual journey. It is through relationships that this journey is carried through to success. […]
Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, “Delivering Knock Your Socks Off Service” has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers […]
Heskett, Sasser, and Wheeler extend the service-profit chain to include customer and employee “owners.” The lifetime value of a customer-owner is equivalent to that of a hundred merely typical customers. That makes the value of employees who promote customer-ownership priceless. Citing companies as diverse as Harrah’s Entertainment, ING Direct, Build-a-Bear Workshop, and Wegmans Food Markets, […]
Deciding who to hire is a perennial challenge for every executive. Will the person be a good fit? Will they perform up to expectations? How can you predict just who will succeed? And, if they do not, when do you decide it’s time for them to move on? This collection of fourteen first-hand accounts gives […]
Equipment Dealer Strategies for Growing Sales Guest writers Steve Clegg and Debbie Frakes return with their blog this week covering the ways you can create lifelong customers in “Equipment Dealer Strategies for Growing Sales.” The key to sustained success in selling equipment, parts, and service is to create long-term customers. And creating long term customers […]
Utilization of Business Tools: Understanding and Growing the Dealer’s Hydraulic Business Guest writer Ron Wilson continues his study of the hydraulics side of our industry in this week’s guest blog, “Utilization of Business Tools: Understanding and Growing the Dealer’s Hydraulic Business.” Customer and industry surveys can play a significant role in identifying and developing growth opportunities in […]
The Indispensable Role of Mentors… Guest writer Jim Dettore writes about the importance of mentorship in the heavy equipment and industrial engine trades with this weeks guest blog, “The Indispensable Role of Mentors…” Introduction: In the intricate and demanding world of heavy equipment and industrial engine trades, the guidance of a seasoned mentor is not […]
How to Measure Sales Performance – Unlocking Success: A Guide to Effectively Track and Boost Your Sales Reps’ Performance Guest writers Debbie Frakes and Steve Clegg return this week in, “How to Measure Sales Performance – Unlocking Success: A Guide to Effectively Track and Boost Your Sales Reps’ Performance.” In the dynamic world of equipment sales, your […]