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Warranty as a Cost Center?

Warranty as a Cost Center? Guest writer Chris Kohart takes a look at the warranty department in “Warranty as a Cost Center?” Many equipment dealers view warranties as a goodwill cost center; why don’t we view this highly visible service we provide as not only a goodwill builder but also as a source of revenue […]


New Leadership

New Leadership Guest writer Sonya Law returns this week with the Human Resources perspective in “New Leadership.” New Leadership: It’s time to expand our definition of what makes a great leader! According to Harvard Business Review: “Leadership is a conversation” It is less about issuing and taking orders than about asking and answering questions” which […]