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Manage Your Time A recent blog said that “Time is the enemy.” As I age it becomes even more appropriate. I can’t outrun time and I don’t have the luxury of being able to get more time. So, it becomes critical that I learn how to manage my time. I used to think I could […]
Coaching We are constantly looking to our clients to help us determine what additional learning classes we should create. We get a lot of very good suggestions. Recently, I was asked to create selling skills classes for service management and supervision, foremen and customer contact personnel. We are creating those classes now. Another suggestion from […]
Personal Responsibility I recently discovered a fascinating individual by the name of Jordan B. Peterson. I have to admit to a little personal disappointment that I had not discovered him earlier as he has been out there roiling the pot for some years. Dr. Peterson has a PhD in Psychology which he obtained from McGill […]
Learning Without Scars was created to fill a void in the Capital Goods Industries, specifically the light and heavy equipment space. With technical schools closing at an alarming rate the markets we serve were becoming unable to find the talents and skills they required in the operational areas of the business, parts and service specifically. […]
A Great Idea on Learning from a Customer. Many of you know that we, at Learning Without Scars, are very supportive of new and improved approaches we could be taking with our training platform. That is how we have developed from Management Training, that we first offered with Quest Learning Centers in the early 1990s, […]
There’s often a miscommunication when it comes to management and leadership. In our classes, I teach that we manage processes and lead people. You do not “manage” people. But leadership is not a linear process. It is, like sales, a series of relationships. Leadership has to be flexible enough to match the people following that […]
Welcome to Marketing Basics It’s all about your customers and you. It’s a new year and a fresh start. With that, I want to start with some basics. Basic marketing is the science of choosing markets through the use of market analysis and market segmentation. Marketing has evolved in the 21st century into a series of […]
Parts & Service Marketing – Basic Marketing Our Parts & Service Marketing series of webinars begins this Thursday, May 14, 2015, with the introductory course: Basic Marketing. Marketing is a broadly misunderstood sector of business. It is much more than mailings, promotions, and tradeshows. It is all of the aspects involved in influencing the customer […]
Basic Management – PTS-WE-U11 and Basic Management – SER-WE-U11 There are some fundamental truths about people and their work: everyone wants to do a good job, everyone can do more than they think they can, and everyone is fundamentally lazy. In management and leadership we have to deal with people and processes. That is the job. […]
We are introducing a new area for our blog. We are asking experienced Industry professionals to write on a subject that they think would be of interest to our followers. Today, I am introducing Bill Pyles. Bill has 40 plus years in the OEM product support arena. He worked for Caterpillar, Komatsu and John Deere […]