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11

What Would You Have Done?

What Would You Have Done? Guest writer Tom Barry is back this week to ask us to consider how we will approach our market and our leads in “What Would You Have Done?” “Build a better mousetrap and the world will beat a path to your door.” – Ralph Waldo Emerson However, it is a […]

12

It’s Time to Love the Cloud!

It’s Time to Love the Cloud! Technology isn’t something to be feared. Used responsibly, technology is a tool that can assist us in our work. It’s Time for all of us to Love the Cloud! Don’t you hate it when you can’t access the correct customer data or someone on your team has completed something, […]

13

Our Virtual Garage

Our Virtual Garage The second installment of information this week comes from our Founder, Ron Slee. Please read on to learn about “Our Virtual Garage.” The image of the virtual garage brings to mind the humble beginnings that have started an individual journey. It is through relationships that this journey is carried through to success. […]

14

Our Suggested Reading List Has Been Updated

Our Suggested Reading List Has Been Updated This week, we are sharing some updates and general knowledge blogs from Ron Slee. First, we kick the week of information off with this post: “Our Suggested Reading List Has Been Updated.” From the time I started my consulting business I have always been interested in helping people […]

15

The Product Managers Handbook

The essential guide to seamless product management for today’s fluid, unpredictable business world Long considered the most useful and insightful guide of its kind, The Product Manager’s Handbook has been fully revised and updated to give you the edge in today’s challenging business landscape. It features expanded coverage of product development processes, intelligence-gathering techniques (including social media), […]

16

Delivering Knock Your Socks Off Service

Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, “Delivering Knock Your Socks Off Service” has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers […]

17

Equipment Dealer Strategies for Growing Sales

Equipment Dealer Strategies for Growing Sales Guest writers Steve Clegg and Debbie Frakes return with their blog this week covering the ways you can create lifelong customers in “Equipment Dealer Strategies for Growing Sales.” The key to sustained success in selling equipment, parts, and service is to create long-term customers. And creating long term customers […]

18

Applying Services Marketing within the Equipment Dealers Business Model

Applying Services Marketing within the Equipment Dealers Business Model Guest writer Ron Wilson offers an instructive guide in this week’s blog post: “Applying Services Marketing within the Equipment Dealers Business Model.” Marketing plays a critical role within the equipment dealership. Two of the basic functions are to promote the Products and Services for the equipment […]

20

The Bucket Game: Navigating the Pitfalls in Service Management

The Bucket Game: Navigating the Pitfalls in Service Management Guest writer Jim Dettore walks us through the ways in which we use different metaphorical buckets to juggle our financial reporting in, “The Bucket Game: Navigating the Pitfalls in Service Management.” In the complex world of service management, the “Bucket Game” has become an all-too-familiar practice. […]