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The Underappreciated Foundation Guest writer John Anderson reminds us that the only constant is change. In “The Underappreciated Foundation,” we take a look at technology and innovation, and the Dealer Management System. In the ever-evolving landscape of technology and business systems, observing the new wave of arrivals is always fascinating. In an environment where change […]
Zintoro’s Foundation Guest writer Steve Clegg details “Zintoro’s Foundation” and how AI can be a valuable tool for business analysis. This kicks off a focus on AI for his next blog posts. An equipment dealer’s business is driven by Each Customer’s Transactions, Expectations & Experience. The result of these interactions is responsible for the dealer’s […]
ChatGTP and AI Foundation Will Change Everything! Guest writer John Anderson is tackling a topic that is the bane of school teachers everywhere: the advent of AI. In “ChatGTP and AI Foundation Will Change Everything,” John addresses the ways in which these technologies will change your business, your operations, and your future. He wants every […]
A Special Announcement from the AED Foundation AEDF Announces Partnership with Learning Without Scars to Provide New Programs AED Foundation (AEDF) is excited to announce the addition of two new programs to its catalog, in partnership with Learning Without Scars. The In-Store Selling Fundamentals Program is designed for parts counter employees looking […]
Building the Foundation of Learning Our initial training business was called Quest, Learning Centers. We incorporated Quest in 1992. This is where we first deliberately began building the foundation of learning. Originally our classes spanned fifteen hours, over two days, and was designed to cover four subjects; operations, selling, management and standards of performance. In […]
The Foundation of Learning Too often in the hustle and bustle of our daily lives, work and family and friends, we have our head down and we are trying to get through the day without being killed. Everything is such a rush. For most of 2020, a year which we hope to get through, we […]
The ultimate measure of your service to customers is the loyalty that they give you with the business. That can be measured by customer retention. During the 1980’s Harvard Business School did the definitive research on this subject. That work was published in a book called the “Service profit Chain.” This is one of the […]
The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling, and processes used take us the rest of the way. Exploring the service department organization from a factual […]
The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling, and processes used take us the rest of the way. Exploring the service department organization from a factual […]
The ultimate measure of your service to customers is the loyalty that they give you with the business. That can be measured by customer retention. During the 1980’s Harvard Business School did the definitive research on this subject. That work was published in a book called the “Service profit Chain.” This is one of the […]