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370 search results for: Foundation

221

CAC: Service Lead Hands CSA

With the challenging level of technical skills available to a repair and maintenance facility today it has become critically important to have a strong technical skill level working on the floor with the technicians. The Foreman job function has the primary responsibility to provide technical assistance as required, however, the rapid changes in design and […]

222

Re-Inventing Customer Service: Improving the Employee Experience in the Modern Era

This week we introduce our new guest writer, Troy Ottmer. He joins us with his blog post “Re-Inventing Customer Service: Improving the Employee Experience in the Modern Era.” Troy Ottmer began his career in 1987 as an automotive technician, with a specialization in electronics, including drivability diagnostics, anti-lock brakes and other new emerging technologies for […]

226

Slow to Hire, Quick to Fire… BS.

Slow to Hire, Quick to Fire… BS. This post is a reprint of the article by the same name by Rich Cruz. Antiquated Hiring Philosophy May Hamper Growth Recently, I applied and interviewed for an open executive position at a well-established company in the construction industry. Despite its success and expansion, my experience with their […]

227

Artificial Intelligence – AI and Learning Without Scars

Artificial Intelligence – AI and Learning Without Scars At Learning Without Scars, we are usually ahead of the curve when it comes to technology. Our curriculum designer, Caroline Slee-Poulos, likes to joke that we were on Zoom before it was “cool.” When it comes to AI, the situation is the same. Ron Slee is giving […]

228

Managing the New Machine Sales Pre-Delivery Inspection Process.

Managing the New Machine Sales Pre-Delivery Inspection Process. This week is all about logistics, with guest writer Ron Wilson writing about “Managing the New Machine Sales Pre-Delivery Inspection Process.” While my wife and I were sitting in a car dealership and listening to the salesperson explain there is a delay in completing the pre-delivery inspection, […]

230

Unlocking Potential

Over the past six years, Michael K. Simpson’s Unlocking Potential has helped leaders motivate, inspire, and fully engage their teams. This revised edition, written with Maria Sullivan and Kari Saddler, builds on that powerful foundation for a new generation of leaders. The key is not just managing but coaching—developing the talents of your organization’s most important asset: the […]