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Likes and Dislikes Founder and Managing Member Ron Slee talks about the significance of like and dislikes when highlighting the ways we listen to our customers. We Listen to our Customers. We are all in the customer service business. Everyone that I know and have worked with is in a constant state of asking for […]
What’s Next? As 2021 winds down it is time for some reflection and some contemplation. What have we been able to get done in 2021 and what is next for us in 2022? There has been a lot of confusion this year, wouldn’t you say? Politically, economically, and socially. Perhaps many of us ourselves have […]
Coaching Questions to Reach High Performance Tonight’s blog post about coaching questions to reach high performance comes from our guest writer, Floyd Jerkins. A coach can only be effective if someone wants to be coached. Frankly, that’s not entirely true. Some coaches live with the myth that someone always listens when they speak. Well, that’s […]
The 5th Element Our guest blog post, The 5th Element, has been written by a new guest to our website: Patrick Fisher. Over the past two decades Patrick Fisher has been primarily focused on distribution development of large complex agriculture and construction equipment dealerships. Patrick was the Vice President, from March 2013 – October […]
Cyber Security Incident Response Planning Learning Without Scars is pleased to introduce our new guest writer, Danny Slusarchuk. His first post for our blog is on Cyber Security Incident Response Planning. Danny Slusarchuk enjoys spending time with his family and being a productive member of the community. He serves on the Oklahoma Venture Forum (immediate […]
Why “Lean Manufacturing Doesn’t Work Today” Guest writer Bruce Baker shares with us the reasons why lean manufacturing doesn’t work today: the reasons are not exactly what you might think… Whether you own a bookkeeping business, cabinet-making business or legal practice, all businesses are made up of routines, which rely on consistent, one-at-a-time processes. Everything […]
An Update Just For You – Our Quarterly Newsletter On July 1st 2021 we published our first Newsletter. We were very excited to get it completed. We put a button on our website for visitors to Sign Up for it and we received a modest, but significant, interest in the first Newsletter. Thank you for […]
It’s Lonely, and I’m My Worst Enemy! In tonight’s blog, guest writer Bruce Baker shares with us about the destructive mindsets that can lead many small businesses to fail. We hope you find a valuable resource in “It’s Lonely, and I’m My Worst Enemy.” We only start living when we stop defending ourselves. There is […]
How critical is it to review employee performance? Part One This week, guest writer Sonya Law walks us through the critical importance of the employee performance review in part one of a series. It is very critical: you need alignment between the people and the work that needs to be done to achieve the strategy. Your […]