All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
America’s Schools Are Producing a New Generation of Techno-Peasants
Every week brings another pair of seemingly contradictory headlines: major tech companies announce sweeping layoffs while other employers say they can’t find enough qualified workers. Can both be true at the same time? The answer is that the United States is dealing with two very different labor markets — but only one of them is in deep trouble. Many of the workers caught in tech layoffs share a […]
Training Alone Does Not Create Change
Most companies do not invest in training because they want more training. They invest in training because they want something in the business to change. They want revenue to increase. They want expenses to decrease. They want employees to perform better. They want customers to stay longer. They want fewer mistakes, faster onboarding, stronger leadership, […]
Rework: A Critical measure of Service Quality
In every successful service organization, rework serves as an important indicator of operational effectiveness and customer satisfaction. While often viewed simply as a cost of doing business, rework is actually a valuable measurement of service quality that provides opportunities for continuous improvement throughout the dealership. Understanding Rework Rework occurs whenever a task must be performed […]
A Message for Canada Day
I received this from my Best Man Terry Pascale. “We are often called “the elderly,” but that quiet label hides a truth most people rarely pause to consider we are the last living witnesses of a world that no longer exists. If you look closely, you might notice gray hair, slower steps, or the quiet […]
Where’s “The Number?”
I once started at a large urban dealership. Within my first two weeks, I noticed a daily pattern. The general manager would walk into the service lane and ask the same question: “Where’s the number? Where are we at? Where’s the number?” Every day. Production. Gross. The metric. The scoreboard. And don’t misunderstand me — […]
Sales Performance is a Data Problem, not an Effort Problem
“In God we trust. All others bring data.” (W. Edwards Deming) Ask a veteran salesperson to see their black book. The worn pages. The names are called for fifteen years. The dozen accounts they trust. It is a remarkable thing, and it is also the whole problem. We send good people out with dirt under […]