Job Functions
After you are registered with Learning Without Scars, you must enroll in a Skills and Knowledge Assessment. This allows us to determine your specific skills and knowledge level (Prerequisite, Basic, Advanced, Master) and your personalized educational path.
After completing your assessment, the next step is to enroll in the classes tailored to the score you received on your assessment. Take the classes at your own pace and increase your knowledge!
Parts
A dealer parts department involves the complexity of many roles, tasks and accountabilities. Parts department operations contribute significantly to dealer profitability and it’s important to achieve maximum efficiency and productivity.
Service
A dealer service department’s profitability is extremely important to the overall success of the dealer. The department manager must oversee all aspects of the department, with customer satisfaction being of utmost importance.
Selling
Success in sales involves being a successful bridge between a company and it’s existing and potential customers. It isn’t just selling, but also includes problem resolution, offering product and technical support, and excellent communications.
Marketing
Dealer marketing managers develop and execute marketing strategies and tactics that identify new prospects, help retain customers, promote dealer products, and enhance company and brand awareness to drive sales. Developing an effective marketing plan within budget constraints requires knowledge and skills.
Customer Service
How dealer customer service professionals perform is at the heart of positive customer relationships and dealer success. Whether it’s in person or on the phone, greeting customers, answering questions, scheduling appointments or resolving complaints or problems, the customers’ collective dealer experiences directly affect customer acquisition and retention.