LWS: Service Shop Floor Scheduling (ENG)

Jun 27, 2025

Our customers all want predictable, consistent, high quality service work. But, equally important to them is a completion date for the work you are doing for them. You need to be able to provide a completion date, and you need to meet that date. To do that requires...

LWS: Service Pricing (ENG)

Jun 27, 2025

Too often, dealerships call around to the neighboring dealers and ask for their service pricing. While it is understandable to want to know what the pricing is in your territory, it is more important to develop the price structure that is required to attract the...

LWS: Service Organization (ENG)

Jun 27, 2025

The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling, and processes used take us the...

LWS: Service Marketing (ENG)

Jun 27, 2025

In this Basic Marketing class, we explore a broadly misunderstood sector of business. It is much more than mailings, promotions, and tradeshows. It is all of the aspects involved in influencing the customer to purchase your products or services. Marketing is the...

LWS: Service Market Strategy (ENG)

Jun 27, 2025

The only way to position your labor business is to provide customers with something they value.  The fundamental principles of customer value are to offer something the customer wants and needs and to provide that offering better than your competition can. This class...