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Analyst

Prerequisite (Assessment 40% or Less)

LWS: Customer Service Change WDC (ENG)
$149.00
LWS: Customer Service Instore Merchandising WDC (ENG)
$149.00
LWS: Customer Service Overcoming Objections WDC (ENG)
$149.00
LWS: Customer Service Preparation WDC (ENG)
$149.00
LWS: Customer Service Presentation WDC (ENG)
$149.00
LWS: Customer Service Teleselling WDC (ENG)
$149.00
LWS: Customer Service The Art of the Possible WDC (ENG)
$149.00
LWS: Customer Service Parts Warehousing WDC (ENG)
$149.00

Basic (Assessment 41% to 60%)

LWS: Customer Service Buyer’s Needs WDC (ENG)
$149.00
LWS: Customer Service Campaigns and Promotions WDC (ENG)
$149.00
LWS: Customer Service Customer Loyalty WDC (ENG)
$149.00
LWS: Customer Service Customer Retention WDC (ENG)
$149.00
LWS: Customer Service Delivery Systems WDC (ENG)
$149.00
LWS: Customer Service Make It Matter WDC (ENG)
$149.00
LWS: Customer Service Parts Basic Inventory Control WDC (ENG)
$149.00
LWS: Customer Service Parts Standards of Performance WDC (ENG)
$149.00

Advanced (Assessment 61% to 80%)

LWS: Customer Service Leadership WDC (ENG)
$149.00
LWS: Customer Service Market Segmentation WDC (ENG)
$149.00
LWS: Customer Service Parts Making Money WDC (ENG)
$149.00
LWS: Customer Service Parts Marketing (WDC/ENG)
$149.00
LWS: Customer Service What’s Your Why WDC (ENG)
$149.00
LWS: Customer Service Parts Purchasing and Expediting WDC (ENG)
$149.00
LWS: Customer Service Parts Basic Finance WDC (ENG)
$149.00
LWS: Customer Service Parts Best Practices WDC (ENG)
$149.00

Master (Assessment 81% to 100%)

LWS: Customer Service Balanced Scorecard WDC (ENG)
$149.00
LWS: Customer Service Market Capture WDC (ENG)
$149.00
LWS: Customer Service Market Strategy WDC (ENG)
$149.00
LWS: Customer Service Pricing WDC (ENG)
$149.00
LWS: Customer Service Territory Potential WDC (ENG)
$149.00
LWS: Customer Service Time Management WDC (ENG)
$149.00
LWS: Customer Service Parts Basic Management WDC (ENG)
$149.00
LWS: Customer Service Parts Coaching and Mentoring WDC (ENG)
$149.00

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Bundle Eligibility

All students who take Subject Specific bundle of 4 classes are eligible to earn 2 Continuing Education Credits (CEU’s).

You must score 80% or higher on ALL classes. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.

Eligibility

All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).

You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.