Counter & Telephone Sales

Prerequisite (Assessment 40% or Less)

Basic (Assessment 41% to 60%)

Advanced (Assessment 61% to 80%)

Master (Assessment 81% to 100%)

Counter & Telephone Sales

Prerequisite (Assessment 40% or Less)

LWS: Parts Change WDC (ENG)

LWS: Parts Absorption WDC (ENG)

LWS: Parts What’s Your Why WDC (ENG)

LWS: Parts The Art of the Possible WDC (ENG)

LWS: Parts Instore Merchandising WDC (ENG)

LWS: Parts Warehousing WDC (ENG)

LWS: Parts Teleselling WDC (ENG)

LWS: Parts Overcoming Objections WDC (ENG)

Basic (Assessment 41% to 60%)

LWS: Parts Campaigns and Promotions WDC (ENG)

LWS: Parts Customer Retention WDC (ENG)

LWS: Parts Delivery Systems WDC (ENG)

LWS: Parts Make It Matter WDC (ENG)

LWS: Parts Standards of Performance WDC (ENG)

LWS: Parts Basic Inventory Control WDC (ENG)

LWS: Parts Buyer’s Needs WDC (ENG)

LWS: Parts Customer Loyalty WDC (ENG)

Advanced (Assessment 61% to 80%)

LWS: Parts Purchasing and Expediting WDC (ENG)

LWS: Parts Activity Based Management WDC (ENG)

LWS: Parts Leadership WDC (ENG)

LWS: Parts Marketing WDC (ENG)

LWS: Parts Best Practices WDC (ENG)

LWS: Parts Segmentation WDC (ENG)

LWS: Parts Making Money WDC (ENG)

LWS: Parts Basic Finance WDC (ENG)

Master (Assessment 81% to 100%)

LWS: Parts Time Management WDC (ENG)

LWS: Parts Basic Management WDC (ENG)

LWS: Parts Pricing WDC (ENG)

LWS: Parts Market Strategy WDC (ENG)

LWS: Parts Market Capture WDC (ENG)

LWS: Parts Coaching and Mentoring WDC (ENG)

LWS: Parts Territory Potential WDC (ENG)

LWS: Parts Balanced Scorecard WDC (ENG)