Lead Hand

Prerequisite (Assessment 40% or Less)

Basic (Assessment 41% to 60%)

Advanced (Assessment 61% to 80%)

Master (Assessment 81% to 100%)

Lead Hand

Prerequisite (Assessment 40% or Less)

LWS: Service Standards of Performance WDC (ENG)

LWS: Shop Floor Scheduling WDC (ENG)

LWS: Service Flat Rate Standard Times WDC (ENG)

LWS: Service Labor Efficiency WDC (ENG)

LWS: Service Organization WDC (ENG)

LWS: Service Pricing WDC (ENG)

LWS: Service Inspections WDC (ENG)

LWS: Service Work Order Process WDC (ENG)

Basic (Assessment 41% to 60%)

LWS: Service Delivery Systems WDC (ENG)

LWS: Service Time Management WDC (ENG)

LWS: Service Make It Matter WDC (ENG)

LWS: Service Leveraging Assets WDC (ENG)

LWS: Service Basic Management WDC (ENG)

LWS: Service Basic Finance WDC (ENG)

LWS: Service Maintenance Programs WDC (ENG)

LWS: Service Customer Retention WDC (ENG)

Advanced (Assessment 61% to 80%)

LWS: Service Art of the Possible WDC (ENG)

LWS: Service Change WDC (ENG)

LWS: Service Leadership WDC (ENG)

LWS: Service Market Segmentation WDC (ENG)

LWS: Service Marketing WDC (ENG)

LWS: Service Best Practices WDC (ENG)

LWS: Service Coaching and Mentoring WDC (ENG)

LWS: Service Customer Loyalty WDC (ENG)

Master (Assessment 81% to 100%)

LWS: Service Market Capture WDC (ENG)

LWS: Service Market Strategy WDC (ENG)

LWS: Service Activity Based Management WDC (ENG)

LWS: Service Balanced Scorecard WDC (ENG)

LWS: Service Absorption WDC (ENG)

LWS: Service What’s Your Why WDC (ENG)

LWS: Service Making Money WDC (ENG)

LWS: Service Territory Potential WDC (ENG)