Feb 4, 2013 | Service, Training
The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling and processes used take us the rest...
Feb 4, 2013 | Service, Training
Too often dealerships call around to the neighboring dealers and ask for their service pricing. While it is understandable to know what the pricing is in your territory it is more important to develop a price structure that is required to attract the business and also...
Feb 4, 2013 | Service, Training
The core function within every Service Department is the work order process. Yet little attention seems to have been given to this most important function. Dureing this webinar we will take you through the complete process from teh “Service Request” up to...
Feb 4, 2013 | Service, Training
Customers, for the dealership service department, have grown used to performing service maintenance and minor repairs either themselves, or with the help of independent mechanics. This has led them to the conclusion that repairs are easily done and that they can...
