Where’s “The Number?”

I once started at a large urban dealership. Within my first two weeks, I noticed a daily pattern. The general manager would walk into the service lane and ask the same question: “Where’s the number? Where are we at? Where’s the number?” Every day. Production. Gross....

What We Owe After the Scars

In my last article, Learning With Scars, I wrote about the lessons that shape us — the hard-earned ones. The mistakes. The missteps. The seasons where we learned more from failure than success. Scars are proof of survival. But they’re also proof of responsibility....
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