Rework: A Critical measure of Service Quality

Jul 3, 2026 | Ron Wilson

In every successful service organization, rework serves as an important indicator of operational effectiveness and customer satisfaction. While often viewed simply as a cost of doing business, rework is actually a valuable measurement of service quality that provides...

Competing with AI in the Workforce Part 3

Aug 19, 2025 | Ron Wilson

Guest writer Ron Wilson returns this week with part 3 of his series on competing with AI in the workforce. Adopt an “AI-Augmented” Mindset Stop thinking, “Will AI take my job?” Start thinking, “How can AI make me better at my job?” Be curious, not fearful View AI as a...

Competing with AI in the Workforce

Aug 13, 2025 | Ron Wilson

Competing with AI in the Workforce is the 2nd installment of Ron Wilson’s blog posts on how our technological advances directly impact our day-to-day. Careers Most Likely to be Impacted by AI   Another question I asked AI was to identify 10 careers most...

Competing with AI in the Workforce

Aug 4, 2025 | Ron Wilson

Recently there has been a lot of conversations about AI replacing entry level jobs, and in some cases roles that are well established within the organization. This concept hit closer to home while attending a recent birthday party where two friends shared how their...

Protecting, Respecting, Remembering and Building of a Legacy

Dec 11, 2024 | Ron Wilson

Protecting, Respecting, Remembering and Building of a Legacy Guest writer Ron Wilson returns this week with a blog post on family businesses and the honoring of legacies in “Protecting, Respecting, Remembering, and Building of a Legacy.” How does a...

Disputed Work Orders Cause Delays in Payment and Increase Unnecessary Interest Expense

Nov 20, 2024 | Ron Wilson

Guest writer Ron Wilson covers a crucial snowball effect we experience in our businesses in this week’s blog post: “Disputed Work Orders Cause Delays in Payment and Increase Unnecessary Interest Expense.” We are all aware of the common causes that...