Feb 15, 2026
The Third Level of Certification is “Master.” This credential indicates that the holder has a very high level of specialized knowledge and expertise in their professional field of management. They have shown the drive and commitment to pursue a rigorous curriculum to...
Feb 11, 2026
With dramatic changes across the supply chain and increasing pressure on dealers to retain their customers, understanding the causes of customer defections has become more important than ever. A complaint is, in many ways, a gift—the customer could have simply walked...
Feb 11, 2026
With rapid advances in technology and the evolving needs and expectations of buyers, customer loyalty has become a critical component of doing business. Too often, organizations have prioritized profit over people, leaving employees with workloads that are...
Feb 11, 2026
As distribution networks for construction equipment become increasingly driven by performance standards and cost control, the importance of strong customer service has never been more evident. Modern Dealer Management Systems now provide comprehensive data analytics,...
Feb 9, 2026
In the parts business we communicate with the marketplace in a variety of methods. We deal with various systems, manually and technologically. We have a responsibility to serve and retain customers while at the same time we have to make money for the business. This is...
Translate »
