LWS: Customer Service Parts Coaching and Mentoring WDC (ENG)

LWS: Customer Service Parts Coaching and Mentoring WDC (ENG)

One of the most important and significant activities in which we can be involved, in our professional lives, is helping in the development of the younger less experienced employees. Whether it is a direct coaching job or when we mentor the younger less experienced...
LWS: Customer Service Parts Basic Management WDC (ENG)

LWS: Customer Service Parts Basic Management WDC (ENG)

There are some fundamental truths about people and their work: everyone wants to do a good job, everyone can do more than they think they can, and everyone is fundamentally lazy. In management and leadership we have to deal with people and processes. That is the job....
LWS: Customer Service Parts Best Practices WDC (ENG)

LWS: Customer Service Parts Best Practices WDC (ENG)

With standards of performance, we dealt with what it looks like when it is right. With Best Practices we aim for performance excellence. What is it that the most successful dealers are doing to achieve excellence? This is discussed in detail in this program to allow...
LWS: Customer Service Parts Basic Finance WDC (ENG)

LWS: Customer Service Parts Basic Finance WDC (ENG)

Before we can be of any value to anyone else we have to be of value to ourselves. That is an old adage, but it still rings true. Ignorance is not knowing what to do. How can we know what to do if we don’t understand basic finance? Here we will expose and explain all...
LWS: Customer Service Parts Purchasing and Expediting WDC (ENG)

LWS: Customer Service Parts Purchasing and Expediting WDC (ENG)

When you have the part in stock you are the same as everyone else. The only part that matters is the one you don’t have in stock. The equipment and parts suppliers have made the ordering process so simple that we have lost sight of expediting and the purchasing...
Translate »