LWS: Customer Service Parts Standards of Performance WDC (ENG)

LWS: Customer Service Parts Standards of Performance WDC (ENG)

What does it looks like when it is right? Performance in a Parts Department must maximize productivity, manage assets, and satisfy customers.  The first step to understanding and accepting what needs to be done is to have meaningful, measureable and achievable...
LWS: Customer Service Parts Basic Inventory Control WDC (ENG)

LWS: Customer Service Parts Basic Inventory Control WDC (ENG)

Have we completed the transformation of the inventory from being managed by people to being controlled by systems? This program will reintroduce the fundamentals of Inventory Control so that everyone can understand why we have the parts we have, and don’t have the...
LWS: Customer Service Parts Warehousing WDC (ENG)

LWS: Customer Service Parts Warehousing WDC (ENG)

That big area in your facility stuffed with parts can and should be a showcase for your dealership. A distribution center which has been designed and developed to be space effective, productive and safe is a wondrous thing. Not many equipment dealerships have such a...
LWS: Customer Service Time Management WDC (ENG)

LWS: Customer Service Time Management WDC (ENG)

Time is one of the many elements of our lives that we deal with every day. It is one of those elements, however, that does not change.  We do not have the ability to add more time to a day. As a result of that fact it is important that we use all of the time that we...
LWS: Customer Service The Art of the Possible WDC (ENG)

LWS: Customer Service The Art of the Possible WDC (ENG)

The work in a Parts Business within the Construction Equipment Industry is complex and filled with details. It is within this environment that our employees work day in and day out. These people who I call your “heroes” are the warriors that make your business a...
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