LWS: Selling Maintenance Programs WDC (ENG)

Jun 18, 2025

Everyone knows about the repair and rebuild business. That is where the excitement is for technical people. In the product support business, we have two major goals: reduce the owning and operating costs for the machine owner, and protect the residual value of the...

LWS: Selling Flat Rate Standard Times WDC (ENG)

Jun 18, 2025

Customers want to know how much the repair work will cost before they approve the job you will perform. We have to provide this important information. In order to do this, we must manage our repairs with job codes. We must determine standard jobs, and then track them...

LWS: Selling Service Making Money WDC (ENG)

Jun 18, 2025

With everything that goes on in a labor business it is easy to forget that we also have a responsibility to make money. We have to make money to be able to pay competitive wages to attract and retain talented employees. We have to make money to have available...

LWS: Selling Parts Making Money WDC (ENG)

Jun 18, 2025

With everything that goes on in a parts business it is easy to forget that we also have a responsibility to make money. We have to make money to be able to pay competitive wages to attract and retain talented employees. We have to make money to have available...

LWS: Selling Delivery Systems WDC (ENG)

Jun 18, 2025

In the parts business we communicate with the marketplace in a variety of methods. With the telephone, with people walking into your store, some customers will send orders by mail, or via a fax, and some use the internet. But the variations of the work don’t stop...