LWS: Selling Territory Management WDC (ENG)

LWS: Selling Territory Management WDC (ENG)

One of the true challenges in the parts and service business is to determine the successful penetration of the market: the market capture rates. This is another term used to represent your “market share.” How well you are looking after the needs of the customer is the...
LWS: Selling Market Coverage WDC (ENG)

LWS: Selling Market Coverage WDC (ENG)

Once we have completed the market segmentation course and understand the role of marketing, we have to start separating customers to establish market coverage strategies. We have already touched on this in the program on Tele-Selling. This approach will be the “deep...
LWS: Selling Parts Pricing WDC (ENG)

LWS: Selling Parts Pricing WDC (ENG)

Your price is a marketing tool, but most of you don’t use it that way. How often have we heard that “your price is too high” or “I can get it down the street for less?” How well customer contact personnel respond to these and other comments about your prices is...
LWS: Selling Coaching and Mentoring WDC (ENG)

LWS: Selling Coaching and Mentoring WDC (ENG)

One of the most important and significant activities in which we can be involved, in our professional lives, is helping in the development of the younger less experienced employees. Whether it is a direct coaching job or we mentor the younger less experienced workers...
LWS: Selling Make It Matter WDC (ENG)

LWS: Selling Make It Matter WDC (ENG)

Everything that we do in the labor business has a profound impact on our customers, suppliers, coworkers, and other stakeholders. There has to be a difference in what and how you do your work that is visible and obvious to everyone that you touch in the performance of...
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