The Other Side

We have learned and we need to act. We need strong positive leadership now more than ever: clarity of message, cascading and direct communication, basic management methods, understanding, acceptance and commitment.

There is very little we can control at this point. That is creating problems for everyone. Fear is everywhere. People don’t respond well to fear. We have to provide confident leadership. This too will pass.

The Time is Now.

We Have Been Here Before

Over the past two decades we have confronted three separate events that changed how we looked at our businesses.

In 1999/2000 we faced the Y2K problem. Our business systems were designed without sufficient foresight and we needed to make comprehensive changes swiftly and effectively. We did.

In 2008 we dealt with the Financial Crisis. Our markets for equipment dropped, depending on location, up to 50%. We had to adapt our businesses to survive in this harsh new reality. We did.

Now in 2020 we are confronted with a Worldwide Health Crisis. The Covid-19 problem. I have no doubt we will overcome this crisis as well.

The leadership in the USA, federal, state and local, have acted decisively and comprehensively. Think about everything that has been done.

  • We shut our borders down, first to China and now to the European Union. This kept out people who, unknowingly or not, carried the virus. We kept them out.
  • We identified the high-risk individuals. We quarantined them.
  • We designed a test for this specific virus once we received the biology from China.
  • We modified lab testing and established a nation-wide testing protocol.
  • We created drive through capabilities to conduct this testing in convenient locations.
  • We now are testing dozens of drugs to find a cure for the virus.
  • We have passed emergency legislation in the senate to assist affected people and businesses.
  • We have declared a state of emergency in nearly ten different states.

Private and public businesses have acted as well. This situation is extremely fluid and changes daily nearly everywhere, if not hourly. This is when we need sensible, thoughtful, calm and strong leadership. Can we count you in that group?

The Time is Now.

What Will We Learn from this Crisis?

There is a Persian Proverb I am reminded of this week.

The man who knows not, but knows not that he knows not, is a fool. Shun him.

The man who knows not, and knows that he knows not, is a student. Teach him.

The man who knows, but knows not that he knows, is asleep. Awaken him.

The man who knows, and knows that he knows, is a teacher. Learn from him.

I wonder: am I a fool or a student? Am I asleep or am I a teacher? What are you?

When we return to a normal life again, as we will, I wonder what we will do differently from what we did before this crisis? Will we continue swimming with the current and go along to get along? Or will we pay attention to the world around us in a more profound manner?

Bill Gates was on TED in 2014 talking about exactly about this type of viral invasion and what it would do to the world. Did anyone listen and do anything? That is what I mean. But on a smaller scale in our world of capital equipment.

  • Will our dealer management systems continue to copy manual systems or will they finally reach their potential to radically transform how business is conducted? Or will a screen continue to be an electronic form?
  • Will our processes and procedures be what we have always done in the past? Or will we challenge ourselves to think about things differently?
  • Will we finally learn how to find every part every customer wants the same day that they want it? Or will we pay lip service to that concept saying “oh well, why try it when it can’t be done?”
  • Will we develop an accurate population of working machines so that we can help our customers with their owning and operating costs? Or will we say that it is too much work?
  • Will we monitor the operations of every working machine with the goal of identifying erratic activity before it becomes costly? Or will we think that is interfering with our customers too much?

Those are five very simple illustrations of questions I ask myself. What will we have learned in our forced time at home with our families? Of course, it will be a relief to get back to normal, whatever that means. But please don’t waste that time. Think about the anxiety you were feeling. Think about the unknown that existed. How long will those feelings linger? What will we do? Will our children’s loss of these three or four months of schooling hurt them for the rest of their lives? You know it will.

So how will we conduct ourselves at work when we return? Will it be the same as before or will we try to make it better? The choice is yours.

The Time is Now.

The Times We Live In

I have just finished an incredible book by a man I consider to be one of the best thinkers on the planet today. His name is George Friedman, and the book is “The Storm Before The Calm.” With everything going on in the world today I thought it would be appropriate to introduce this book.

Franklin Delano Roosevelt said that the only thing we have to fear is fear itself. I would like to change that. I disagree. I believe that the only thing that we have to fear is the unknown. With the worldwide fear associated with the novel Coronavirus infecting more than a hundred nations I believe a great deal of the panic surrounding this virus is more about the unknown than anything else. In our lifetimes, we have not experienced this type of emergency in our country.

This is where Friedman’s book comes in. He talks about two major cycles in the history of the United States: the Institutional Cycle and the Socioeconomic cycle. One typically spans eighty years and the other spans fifty years. In the 2020 – 2030 decade both of these cycles, for the first time in our history, occur within the same decade.

Today we live in highly polarized times. In my recollection, there used to be a time when two people, or groups, of differing political leanings could talk to each other. Now, it seems as if everyone is in their own echo chamber. The political parties continue to create “identity” groups and we are labelled with “derogatory” labels if we don’t agree with the other side, no matter what the side.

Most of you are aware of the challenges facing the educational community today. There is huge student debt, supported by federal government guarantees. There is elitism at the major Universities. There are professors who are grossly underutilized. There is almost too much happening. Into this world comes internet-based learning. This is the arena in which we are directly involved at Learning Without Scars.

Friedman puts forward a very interesting thesis regarding the future state of education. It is both timely and well worth the read. I trust that it will provoke some thinking for all of you.

The Time is Now.