No Silver Bullet

Lessons about how to create safety from the history of fire Reality is a dangerous place. From the dawn of humanity, we have faced the hazards of nature: fire, flood, disease, famine. Better technology and infrastructure have made us safer from many of these risks—but...

Customer Satisfaction Surveys

How Dealers Can Stop Losing Customers and Build Stronger Relationships Equipment dealers operate in a relationship driven business. Customers rely on their dealer not just for equipment, but for service support, parts availability, and long-term reliability. When...

Before Work – Productive Things to Start Your Day

Over the course of my work life, now spanning sixty years, I have always been an early riser. That still seems strange to me in that one of the things I did to pay my way through university was to play the piano in a bar. I finished typically at 4:00 AM. I was still...

A Familiar Industry, A New Chapter

The heavy equipment industry has a way of sticking with you. Years ago, I had the opportunity to serve as Vice President of Human Resources at Kirby-Smith Machinery. Like many good stories in this industry, that chapter started with relationships – specifically,...
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