Mar 9, 2021 | Ed Wallace, Management, Personnel
The Relational Ladder Tonight’s post on the relational ladder is taken from conversations and readings with Ed Wallace. The world is changing and the noise around us at times is overwhelming. Network News, Round the Clock Cable Stations and then all the social...
Feb 16, 2021 | Customer Service, Ed Wallace, Words of Wisdom
Using Time Purposefully In “Using Time Purposefully,” guest blogger Ed Wallace continues his relationship with Max, in talking on the rides to and from the airport, about how his time gets taken up very quickly if he doesn’t take great care. Max asks him...
Dec 22, 2020 | Customer Service, Ed Wallace
Max and the Little Extras In this latest abstract from Ed Wallace’s book, Business Relationships That Last, Ed and Max, the remarkable taxi driver, remind us that it’s all about the experience that we create for our customers and colleagues and many times...
Dec 17, 2020 | Ed Wallace, Reading List
My Friend Max Sometimes wisdom and life changing opportunities come out of the blue. The challenge for us is to recognize them and take heed. In this second abstract from Ed Wallace’s book, Business Relationships That Last, that is exactly what Ed...
Dec 10, 2020 | Ed Wallace
It’s the Little Things I met Ed Wallace a number of years ago and developed a wonderful relationship with him that continues to this day. Ed wrote a very meaningful book in 2010 titled “Business Relationships that Last.” He has kindly allowed us to use excerpts...
