Oct 11, 2023 | C Stephen Clegg, Customer Service, Debbie Frakes, Technology
How To Improve Customer Retention This week, guest writers Steve Clegg and Debbie Frakes talk with readers about how to improve customer retention. This is one of the best ways to build successes: keep the customers you already have! Retention is critical for the...
Aug 29, 2023 | Customer Service
Just Say YES: It Confuses People This week, our founder Ron Slee walks us through how to answer customer questions with, “Just Say YES: It Confuses People.” Just Say YES: It Confuses People. Nike started it, didn’t they? Just Do lt. How could you...
Jul 6, 2022 | Customer Service, Words of Wisdom
Just Say Yes! Founder and managing member Ron Slee modifies the Nike slogan in this week’s blog, as he asks readers to “Just Say Yes!” Nike started it didn’t they? Just Do It. How could you forget it as it was and continues to be everywhere? I was...
Jun 29, 2022 | Customer Service, Technology
Are We In a Golden Age of Information? Are we in a Golden Age of information? I have to admit that I am being spoiled almost every single day. Every day, 99% of everything I can think of for which I do not know the answer I can find the answer. It is remarkable. I can...
Feb 1, 2022 | Consulting Services, Customer Service
Likes and Dislikes Founder and Managing Member Ron Slee talks about the significance of like and dislikes when highlighting the ways we listen to our customers. We Listen to our Customers. We are all in the customer service business. Everyone that I know and have...
Feb 16, 2021 | Customer Service, Ed Wallace, Words of Wisdom
Using Time Purposefully In “Using Time Purposefully,” guest blogger Ed Wallace continues his relationship with Max, in talking on the rides to and from the airport, about how his time gets taken up very quickly if he doesn’t take great care. Max asks him...
