Parts Pondering 2.3

Feb 1, 2013 | Parts

Walking through airports or shopping malls you see a new item – vending machines that sell other than drinks and sweets. Theses vending machines are a new retail opportunity for some suppliers. You can buy electronics, safety items, communications products and...

Warehousing

Jan 30, 2013 | Parts, Training

The prevalent thinking is that a warehouse is strictly a store room. How wrong can we be? I remember visiting a consumer goods distribution center in Chicago and watching in awe. The order pickers were given a days work when they arrived and told they could leave when...

Parts Pondering 2.2

Jan 27, 2013 | Parts

It is intriguing watching dealers’ worldwide continue to do what they have always done. Why do we assume we know what we are doing when their market capture rate for the parts business is typically less than a third? More importantly many of the dealers have half or...

Parts Pondering v2.1

Oct 2, 2012 | Parts

I will assume that you have the correct number of skilled people in your parts department, now we need to look into what it is that they do. This is about much more than the parts order processing factory isn’t it? It is about more than answering telephones and...

Parts Pondering v1.9

Sep 27, 2012 | Parts

The last time we met we talked about being in a rut. I believe it. The problem is that you do too. Shopping is not a “male” thing. I tease that we are missing a DNA strand or something. We typically know what we are looking for or what we want or need, go to a store,...

Parts Pondering v1.8

Aug 31, 2012 | Parts

The parts business is in a rut. We have been doing the same thing for decades now. Isn’t it time to put a fresh face on the parts business and offer customers improved service and convenience? Start with the tired counter. The stand-up counter has been dead for a...