May 2, 2022 | Parts, Personnel, Product Support Selling, Service
A Special Announcement from the NTDA The National Trailer Dealer Association (NTDA) offers resources to their members across North America. Established in 1990, NTDA has strengthened the voice of independent semi-trailer dealers within the trailer industry. This week,...
May 18, 2021 | Parts, Personnel, Training
Parts Campaigns and Promotions This week, owner and managing director Ron Slee talks to readers about the importance of campaigns and promotions in your parts department. Have you ever considered the counter or telephone sales job functions at an equipment dealership?...
May 13, 2021 | Parts, Personnel
Parts Market Capture and HeadCount In his blog post this week, Learning Without Scars Founder and Managing Member Ron Slee talks to readers about parts market capture and the headcount. Parts Market Capture and HeadCount One of the deep memories that I have is how...
Feb 23, 2021 | Management, Marketing, Parts, Personnel, Product Support Selling, Service, Training
Are Bricks and Mortar going to Survive the Internet Era? During the past fifty years, most of my work life in this Industry, one of the most significant ‘barriers to entry” in the equipment industry, and in fact, capital goods industries has been the ownership...
Nov 13, 2020 | Parts, Steve Day
Return It Now! Steve received a degree in Electrical Engineering and then served in the US Navy. He started with Komatsu America 1978. For the next twelve years Steve worked through various equipment sales positions before becoming the Vice President of Parts, Vice...
Oct 29, 2020 | Parts, Steve Day, Training
Goals and Targets Today marks another guest post from Steve Day. Steve received a degree in Electrical Engineering and then served in the US Navy. He started with Komatsu America 1978. For the next twelve years Steve worked through various equipment sales positions...
