CWI: Journeyman Electrician CSA (ENG)

The Journeyman Electrician test is a comprehensive examination designed to assess the knowledge and skills of individuals seeking licensure as professional electricians. This test typically covers a wide range of topics, including electrical theory, wiring methods, safety protocols, the National Electrical Code (NEC), and local building regulations. Candidates are expected to demonstrate proficiency in reading blueprints, performing load calculations, and understanding circuitry and troubleshooting techniques. The exam often includes both multiple-choice questions and practical scenarios to evaluate the applicant’s ability to apply code requirements in real-world situations. Successfully passing the Journeyman Electrician test is a critical step toward advancing within the electrical trade.

In assessing this job function we have taken the skills and knowledge requirements and created an assessment questionnaire. We have used as the foundation for this assessment the pretest and final assessment questions from all of the classes offered for Professional Development. We have taken all of these questions and boiled them down to essential questions. Each question has an answer within a multiple-choice selection.

The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into one of our four levels of accomplishment: Developing, Beginning, Intermediate, and Advanced.

These assessments can be used, in conjunction with background checks and interviews, to screen applicants before they are hired. They should also be used in the annual performance review with each employee. They can even be used as a foundation piece of information related to the wages and salaries paid to the employees. Finally, and this is the genesis of the creation of the comprehensive skills assessment, the assessment has been developed to be used to create a specific employee development program for each employee in the parts and service business teams.

HCC: Journeyman Electrician CSA (ENG)

The Journeyman Electrician test is a comprehensive examination designed to assess the knowledge and skills of individuals seeking licensure as professional electricians. This test typically covers a wide range of topics, including electrical theory, wiring methods, safety protocols, the National Electrical Code (NEC), and local building regulations. Candidates are expected to demonstrate proficiency in reading blueprints, performing load calculations, and understanding circuitry and troubleshooting techniques. The exam often includes both multiple-choice questions and practical scenarios to evaluate the applicant’s ability to apply code requirements in real-world situations. Successfully passing the Journeyman Electrician test is a critical step toward advancing within the electrical trade.

In assessing this job function we have taken the skills and knowledge requirements and created an assessment questionnaire. We have used as the foundation for this assessment the pretest and final assessment questions from all of the classes offered for Professional Development. We have taken all of these questions and boiled them down to essential questions. Each question has an answer within a multiple-choice selection.

The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into one of our four levels of accomplishment: Developing, Beginning, Intermediate, and Advanced.

These assessments can be used, in conjunction with background checks and interviews, to screen applicants before they are hired. They should also be used in the annual performance review with each employee. They can even be used as a foundation piece of information related to the wages and salaries paid to the employees. Finally, and this is the genesis of the creation of the comprehensive skills assessment, the assessment has been developed to be used to create a specific employee development program for each employee in the parts and service business teams.

MCE: Journeyman Electrician CSA (ENG)

The Journeyman Electrician test is a comprehensive examination designed to assess the knowledge and skills of individuals seeking licensure as professional electricians. This test typically covers a wide range of topics, including electrical theory, wiring methods, safety protocols, the National Electrical Code (NEC), and local building regulations. Candidates are expected to demonstrate proficiency in reading blueprints, performing load calculations, and understanding circuitry and troubleshooting techniques. The exam often includes both multiple-choice questions and practical scenarios to evaluate the applicant’s ability to apply code requirements in real-world situations. Successfully passing the Journeyman Electrician test is a critical step toward advancing within the electrical trade.

In assessing this job function we have taken the skills and knowledge requirements and created an assessment questionnaire. We have used as the foundation for this assessment the pretest and final assessment questions from all of the classes offered for Professional Development. We have taken all of these questions and boiled them down to essential questions. Each question has an answer within a multiple-choice selection.

The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into one of our four levels of accomplishment: Developing, Beginning, Intermediate, and Advanced.

These assessments can be used, in conjunction with background checks and interviews, to screen applicants before they are hired. They should also be used in the annual performance review with each employee. They can even be used as a foundation piece of information related to the wages and salaries paid to the employees. Finally, and this is the genesis of the creation of the comprehensive skills assessment, the assessment has been developed to be used to create a specific employee development program for each employee in the parts and service business teams.

CWI: Product Support Sales Management CSA (ENG)

Selling is as old as the hills and most people think it is a function that requires you be good with people.  Sales requires very serious organizational skills. Not just a personality. From the rapid changes we have experienced in our industry, we are at the point where the skills and the knowledge of our employees is a critical difference in developing and maintaining our relationships with our customers. The leadership involved with the sales team is critical. The challenges in maintaining a motivated, skilled work force is not easy.

The comprehensive skills assessment covers all of the topics and subject matter required in the course of performing the sales job function. In assessing this position, we have taken all of the classes involved in selling and created a skills assessment. We have taken the 900 questions, from the pretest and final assessment, from all of the classes offered for Selling and Marketing. We have taken all of these questions and boiled them down to ninety essential questions. Each question has an answer within a multiple-choice selection.

The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into one of our four levels of accomplishment: Developing, Beginning, Intermediate, and Advanced.

These assessments can be used, in conjunction with background checks and interviews, to screen applicants before they are hired. They should also be used in the annual performance review with each employee. They can even be used as a foundation piece of information related to the wages and salaries paid to the employees. Finally, and this is the genesis of the creation of the comprehensive assessment skills, the assessment has been developed to be used to create a specific employee development program for each employee in the parts and service business teams.

CWI: Service Management CSA (ENG)

There are some fundamental truths about people and their work: everyone wants to do a good job, everyone can do more than they think they can, and everyone is fundamentally lazy. In management and leadership we have to deal with the people and the processes. That is the job. You lead people and you manage the process.

The job of the manager or supervisor starts with the basic job function description and moves on to standards of performance. Everyone has to understand what is expected of them, as well as accepting that what is expected of them is both achievable and important. The various aspects of management are exposed in this power program.

In dealing with people, you also will need to be able to communicate with the employees.  In this program we explore two of the main forms of communications: praise and criticism. This part of interpersonal relations can be learned. These are skills that can be learned by following a simple plan. We discuss this plan in detail, which has many common elements with both praise and criticism to provide you with a better ability in working with your employees.

CWI: Construction Industry Technician CSA (ENG)

With the rapid changes and developments experienced in capital equipment over the past few decades we have reached the point where the skills and the knowledge of technicians is the critical difference in developing and maintaining our relationships with our customers. This has included changes in machine design, computerization of componentry, telematics, and the use of exotic materials.

The Construction Industry Technician comprehensive skills assessment covers the four major areas of equipment: Engine, Drive Train, Hydraulics and Electrical. In creating this assessment, we have taken into consideration the major manufacturers.

We have created a series of multiple-choice questions within each of the four categories above. The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into a score.
The following reflects how our clients use the assessment programs.

1. Recruiting: The assessments should be part of the process of recruiting employees. In conjunction with background checks and interviews, the assessment gives you a much more objective evaluation of the applicants before they are hired.
2. Performance Reviews: The assessments should also be part of the process of the annual performance review with each employee.

Upon completion of a specific Job Function Skills Assessment the student will receive their score. This score will rank their skills based on the results we have seen from the thousands of assessments taken.

CWI: Service Foreman CSA (ENG)

With the rapid changes we have experienced in our industry, we have reached the point where the skills and the knowledge of our employees is a critical difference in developing and maintaining our relationships with our customers. The changes we face include machine design, computerization of componentry, telematics, and the use of exotic materials. Additionally, the technology within dealer management systems continues to progress at a rapid pace with VoIP, AI, and “smart” systems to name just a few.

The comprehensive skills assessment covers all of the topics and subject matter required in the course of performing the job function of a Foreman. In assessing this job function we have taken the skills and knowledge and created an assessment questionnaire. We have used as the foundation for this assessment the pretest and final assessment questions from all of the classes offered for the Service Department. We have taken all of these questions and boiled them down to ninety essential questions. Each question has an answer within a multiple-choice selection.

The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into one of our four levels of accomplishment: Developing, Beginning, Intermediate, and Advanced.

These assessments can be used, in conjunction with background checks and interviews, to screen applicants before they are hired. They should also be used in the annual performance review with each employee. They can even be used as a foundation piece of information related to the wages and salaries paid to the employees. Finally, and this is the genesis of the creation of the comprehensive skills assessment, the assessment has been developed to be used to create a specific employee development program for each employee in the parts and service business teams.

CWI: Service Office CSA (ENG)

With the challenging level of technical skills available to a repair and maintenance facility today it has become critically important to have a strong technical skill level working on the floor with the technicians. The Service Office function has become an extremely important task. All the back-office functions are impacted heavily by technology specifically the Dealer Business Systems. Each OEM has also been active in developing systems to process warranties and machine deliveries and they also are involved heavily with telematics.

This comprehensive skills assessment covers all of the topics and subject matter required in the course of performing the job function of service office. In assessing this job function we have taken the skills and knowledge requirements and created an assessment questionnaire. We have used as the foundation for this assessment the pretest and final assessment questions from all of the classes offered for the Service Department. We have taken all of these questions and boiled them down to ninety essential questions. Each question has an answer within a multiple-choice selection.

The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into one of our four levels of accomplishment: Developing, Beginning, Intermediate, and Advanced.

These assessments can be used, in conjunction with background checks and interviews, to screen applicants before they are hired. They should also be used in the annual performance review with each employee. They can even be used as a foundation piece of information related to the wages and salaries paid to the employees. Finally, and this is the genesis of the creation of the comprehensive skills assessment, the assessment has been developed to be used to create a specific employee development program for each employee in the parts and service business teams.

CWI: Inspectors CSA (ENG)

With the dramatic changes in the equipment in use the determination of the cause of a machine failure becomes even more critical. The design of the inspections required to assist in the Complaint – Cause – Correction structure in a repair and maintenance business has become even more significant. The changes we face from evolving machine design, exotic and special materials and computerization  of componentry requires a highly technical inspection of a machine in order to determine the cause of the customer complaint.

This comprehensive skills assessment covers all of the topics and subject matter required in the course of performing the job function of an Inspector. In assessing this job function we have taken the skills and knowledge requirements and created an assessment questionnaire. We have used as the foundation for this assessment the pretest and final assessment questions from all of the classes offered for the Service Department as well as the Technician Assessment for a Construction Industry Technician. We have taken all of these questions and boiled them down to ninety essential questions. Each question has an answer within a multiple-choice selection.

The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into one of our four levels of accomplishment: Developing, Beginning, Intermediate, and Advanced.

These assessments can be used, in conjunction with background checks and interviews, to screen applicants before they are hired. They should also be used in the annual performance review with each employee. They can even be used as a foundation piece of information related to the wages and salaries paid to the employees. Finally, and this is the genesis of the creation of the comprehensive skills assessment, the assessment has been developed to be used to create a specific employee development program for each employee in the parts and service business teams.

CWI: Service Lead Hands CSA (ENG)

With the challenging level of technical skills available to a repair and maintenance facility today it has become critically important to have a strong technical skill level working on the floor with the technicians. The Foreman job function has the primary responsibility to provide technical assistance as required, however, the rapid changes in design and automation of the equipment requires there be stronger and more current technical skills available. The function of the lead hand also is required to provide mentoring to more junior skill level technicians as well as assist in “on the job” training.

This comprehensive skills assessment covers all of the topics and subject matter required in the course of performing the job function of a lead hand. In assessing this job function we have taken the skills and knowledge requirements and created an assessment questionnaire. We have used as the foundation for this assessment the pretest and final assessment questions from all of the classes offered for the Service Department as well as the Technician Assessment for a Construction Industry Technician. We have taken all of these questions and boiled them down to ninety essential questions. Each question has an answer within a multiple-choice selection.

The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into one of our four levels of accomplishment: Developing, Beginning, Intermediate, and Advanced.

These assessments can be used, in conjunction with background checks and interviews, to screen applicants before they are hired. They should also be used in the annual performance review with each employee. They can even be used as a foundation piece of information related to the wages and salaries paid to the employees. Finally, and this is the genesis of the creation of the comprehensive skills assessment, the assessment has been developed to be used to create a specific employee development program for each employee in the parts and service business teams.