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CAC: Parts Counter & Telephone Sales CSA (ENG)

With the rapid changes we have experienced in our industry, we have reached the point where the skills and the knowledge of our employees is a critical difference in developing and maintaining our relationships with our customers. The changes we face include machine design, computerization of componentry, telematics, and the use of exotic materials. Additionally, the technology within dealer management systems continues to progress at a rapid pace with VoIP, AI, and “smart” systems to name just a few. And each of the OEM’s has or is in the process of developing electronic catalogues allowing customers to place orders directly to the dealership.

The comprehensive skills assessment covers all of the topics and subject matter required in the course of performing the telephone and counter sales job function. In assessing this job function we have taken all of the classes involved in selling and created a skills assessment questionnaire. We have taken the 900 questions, from the pretest and final assessment, from all of the classes offered for Counter and Telephone Selling. We have taken all of these questions and boiled them down to ninety essential questions. Each question has an answer within a multiple-choice selection.

The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into one of our four levels of accomplishment: Developing, Beginning, Intermediate, and Advanced.

These assessments can be used, in conjunction with background checks and interviews, to screen applicants before they are hired. They should also be used in the annual performance review with each employee. They can even be used as a foundation piece of information related to the wages and salaries paid to the employees. Finally, and this is the genesis of the creation of the comprehensive assessment skills, the assessment has been developed to be used to create a specific employee development program for each employee in the parts and service business teams.

MCE: Journeyman Electrician CSA (ENG)

The Journeyman Electrician test is a comprehensive examination designed to assess the knowledge and skills of individuals seeking licensure as professional electricians. This test typically covers a wide range of topics, including electrical theory, wiring methods, safety protocols, the National Electrical Code (NEC), and local building regulations. Candidates are expected to demonstrate proficiency in reading blueprints, performing load calculations, and understanding circuitry and troubleshooting techniques. The exam often includes both multiple-choice questions and practical scenarios to evaluate the applicant’s ability to apply code requirements in real-world situations. Successfully passing the Journeyman Electrician test is a critical step toward advancing within the electrical trade.

In assessing this job function we have taken the skills and knowledge requirements and created an assessment questionnaire. We have used as the foundation for this assessment the pretest and final assessment questions from all of the classes offered for Professional Development. We have taken all of these questions and boiled them down to essential questions. Each question has an answer within a multiple-choice selection.

The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into one of our four levels of accomplishment: Developing, Beginning, Intermediate, and Advanced.

These assessments can be used, in conjunction with background checks and interviews, to screen applicants before they are hired. They should also be used in the annual performance review with each employee. They can even be used as a foundation piece of information related to the wages and salaries paid to the employees. Finally, and this is the genesis of the creation of the comprehensive skills assessment, the assessment has been developed to be used to create a specific employee development program for each employee in the parts and service business teams.

MCE: Flat Bed CSA (ENG)

With the coming skills gap, now is an exciting time to begin building foundational knowledge for Flat Bed drivers. An often overlooked area in training programs, Flat Bed skills do not have a dedicated professional development pathway.

This comprehensive skills assessment covers the introductory knowledge required in the course of safe operations of Flat Bed trucks. In assessing this position, we have taken a broad overview of the required skills and created a job assessment questionnaire. Industry experts have created this targeted assessment with multiple choice, true/false, or yes/no question selections..

The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into one of our four levels of accomplishment: Developing, Beginning, Intermediate, and Advanced.

These assessments can be used, in conjunction with background checks and interviews, to screen applicants before they are hired. They should also be used in the annual performance review with each employee. They can even be used as a foundation piece of information related to the wages and salaries paid to the employees. Finally, and this is the genesis of the creation of the comprehensive assessment skills, the assessment has been developed to be used to create a specific employee development program for each employee in the flat bed industry.