MCE: Customer Service Delivery Systems (ENG)

In the parts business we communicate with the marketplace in a variety of methods. With the telephone, with people walking into your store, some customers will send orders by mail, or via a fax, and some use the internet. But the variations of the work don’t stop there: we also have to contend with a variety of “delivery” systems as well. These are not transportation systems. This is a customer service delivery system.

We process sales orders for our customers and we all know that not all customers are created equal. Some customers spend a lot of money with you and deserve to get special treatment. Well, we also have some processes that are cost intensive but also some that are very efficient. These are the customer service delivery systems.

From the customer who does not know the part numbers that they need, to the customer that can order parts from an electronic catalogue on the internet, there are wide ranges of differences. Each of the delivery systems has a different cost component, and that can lead us to provide differentiated services dependent on the delivery system that is chosen by the customer. We explore all aspects of the delivery systems we offer to the market in this important class.

MCE: Customer Service Flat Rate Standard Times (ENG)

Customers want to know how much the repair work will cost before they approve the job you will perform. We have to provide this important information. In order to do this, we must manage our repairs with job codes. We must determine standard jobs, and then track them every time we perform them. In this way, we can develop a “standard time” which is different than average time. You will learn the secrets of flat rating in this very detailed program.

The job code structure is where this begins. The manufacturers provide a job code for use with warranty jobs. This is the same logic that dealers must use to manage the repair and maintenance jobs. The code needs to be easy to understand and search out in a file or on a system. Once we have the job codes, then the inspections and job structures need to follow the same logic. How to develop the job codes and then utilize them to develop and manage history is a critical element of this program.

The determination of the standard time is also misunderstood by most. It is NOT about the average time to perform the job. Learn the perils of assuming all the risk on jobs, and how to provide for those risks with standard times. This program will be of value to anyone in management who wants to move away from a job shop structure.

MCE: Electrical Safety in the Workplace (ENG)

Your participation in this class reflects a proactive commitment to workplace safety—an essential foundation for our collective well-being. The knowledge and skills you develop here will serve you throughout your career.

Safety is not a single achievement; it is a continuous practice that demands awareness, responsibility, and collaboration. A truly productive and positive work environment begins with prioritizing safety. Whether you are just entering the field or bringing years of experience, safety is more than a checklist of rules—it is a lasting dedication to creating a workplace where everyone feels protected and respected.

In this class, we will explore:

• The significance of safety in every aspect of work
• Core principles of risk management
• The critical role of communication and training
• Practical methods for identifying and mitigating potential hazards

MCE: Understanding AC and DC Currents (ENG)

This class introduces the fundamentals of Direct Current (DC) voltages and currents, providing the groundwork for understanding DC electrical systems in both theory and practice.

DC Voltage:
Unlike alternating current (AC), which varies in a sinusoidal pattern, DC voltage remains constant over time. This stability makes it especially well-suited for powering electronic devices, battery-operated equipment, and other applications requiring reliable energy.
DC Current (DC):
DC current flows consistently in a single direction, offering predictable and stable performance.

In this course, we will examine how DC current is generated, measured, and controlled, as well as its relationship to voltage and resistance through Ohm’s Law.

Key Concepts Covered:
• Ohm’s Law: Understanding the relationship between voltage, current, and resistance
• Kirchhoff’s Laws: Techniques for analyzing complex DC circuits
• Power in DC Circuits: Methods for calculating power dissipation and efficiency
• Series and Parallel Circuits: How components behave in different configurations

• Practical Applications: Real-world uses of DC systems, from power supplies to modern electronics

By the end of this class, you will have the ability to analyze and design DC circuits, applying these principles to a wide range of industrial and technological contexts.

MCE: Understanding Electrical Circuits and Drawings (ENG)

This class introduces the essential foundation of electrical drawings, which serve as vital tools for the design, documentation, and maintenance of electrical systems. These drawings provide graphical representations of components, connections, and configurations, allowing engineers,
technicians, and electricians to construct, interpret, and troubleshoot circuits effectively.

Electrical drawings are organized into four primary categories, each encompassing specialized technical diagrams tailored to specific applications. In this course, we will examine these categories in detail, exploring their purposes, defining features, and practical uses.

MCE: Electrical Mastering Ohm’s Law (ENG)

In today’s technology-driven world, a solid grasp of electrical principles is essential for careers in engineering, electronics, and applied physics. This course on Ohm’s Law provides a critical foundation, offering a clear and structured exploration of the relationship between voltage, current, and resistance in electrical circuits.

Through the study of Ohm’s Law, participants will develop both strong analytical skills for troubleshooting and designing circuits, as well as a deeper understanding of how electrical systems function and interact.

Definition:
First introduced in the 1820s by German physicist Georg Simon Ohm, Ohm’s Law defines the relationship between voltage, current, and resistance. It remains a cornerstone of electrical engineering and physics, bridging theoretical concepts with practical applications in modern electronics.

MCE: Understanding Electrical Power (ENG)

This class covers Alternating Current (AC) which is the most widely used form of electrical power in residential, commercial, and industrial applications worldwide. Unlike Direct Current (DC), where charge flows in one constant direction, AC periodically reverses direction.

Why AC Matters: AC power is the backbone of modern electrical systems, providing energy for households, industries, and businesses. Its versatility, efficiency, and ease of transmission make it the dominant form of electrical generation and distribution globally.

This class provides an in-depth analysis of AC power sources, covering:
 Principles of AC generation.
 Transmission methods.
 Applications in everyday life.
 Advantages that make AC the preferred choice for energy distribution.

MCE: Understanding National Electrical Code (ENG)

The National Electrical Code (NEC), formally known as NFPA 70, stands as a cornerstone of electrical safety in the United States and beyond. Created by the National Fire Protection Association (NFPA), the NEC establishes standards for the safe design, installation, and inspection of electrical systems.

Since its introduction in 1897, the NEC has grown into a globally recognized framework, widely adopted across the U.S. and referenced internationally. Despite its prominence, misconceptions remain—some view it as a law, a design manual, or a one-size-fits-all solution. In reality, the NEC is a flexible set of standards designed to guide safe and effective practices.

This class provides a clear understanding of the NEC’s purpose, structure, and application, while dispelling common misunderstandings about its role in electrical engineering and construction.

MCE: Flatbed CSA (ENG)

MCE: Rental Industry Technician Updated CSA (ENG)

With the rapid changes and developments experienced in capital equipment over the past few decades we have reached the point where the skills and the knowledge of our technicians is the critical difference in developing and maintaining our relationships with our customers. This has included changes in machine design, computerization of componentry, telematics, and the use of exotic materials. Additionally, the technology within dealer management systems continues to progress at a rapid pace with VoIP, AI, and “smart” systems to name just a few.

The Rental Industry Technician comprehensive skills assessment covers the four major areas of equipment; Engine, Drive Train, Hydraulics and Electrical. In creating this assessment, we have into consideration the major manufacturers. The Rental Industry Technician assessment recognizes that it is not necessary for these technicians to be able to have the skills to repair and rebuild major componentry.

We have created thirty multiple-choice questions within each of the four categories above. The results from the CSA, Comprehensive Skills Assessment, categorize the skills and knowledge of the individual being assessed, into one of our four levels of accomplishment: Developing, Beginning, Intermediate, and Advanced.

These assessments can be used, in conjunction with background checks and interviews, to screen applicants before they are hired. They should also be used in the annual performance review with each employee. They can even be used as a foundation piece of information related to the wages and salaries paid to the employees. Finally, and this is the genesis of the creation of the comprehensive skills assessment, these assessments have been developed to be used to create a specific technical training program for each employee in the repair and maintenance business.