Parts Curriculum
Managing a dealer parts department involves the complexity of many tasks and accountabilities. Parts department operations contribute significantly to dealer profitability and It’s important to achieve maximum efficiency and productivity. In these classes you will learn best practices that help you attain that level of learning.
Offered in partnership with our Center of Excellence school
CAC: Parts Absorption WDC (ENG)$149.00Customer loyalty is crucial when it comes to your success in your business. In the midst of managing the parts business for the highest levels of customer loyalty, we often overlook the profitability of the parts business. The profits provided by the parts business goes to cover the expenses and costs of operating the business. […]
CAC: Parts Basic Inventory Control WDC (ENG)$149.00Have we completed the transformation of the inventory from being managed by people to being controlled by systems? This program will reintroduce the fundamentals of Inventory Control so that everyone can understand why we have the parts we have, and don’t have the parts we don’t have. In the market today, customers are demanding more […]
CAC: Parts Basic Management WDC (ENG)$149.00There are some fundamental truths about people and their work: everyone wants to do a good job, everyone can do more than they think they can, and everyone is fundamentally lazy. In management and leadership we have to deal with people and processes. That is the job. You lead people and you manage the process. […]
CAC: Parts Best Practices WDC (ENG)$149.00With standards of performance, we dealt with what it looks like when it is right. With Best Practices we aim for performance excellence. What is it that the most successful dealers are doing to achieve excellence? This is discussed in detail in this program to allow dealers to see optional approaches to processes and systems. […]
CAC: Parts Buyer’s Needs WDC (ENG)$149.00A new reality continues in its approach. By now everyone has been affected by “telemarketing,” your tele-selling future has gotten off to a successful start, and you have also learned how to handle the objections from the customers. You know all of the mechanics of selling. Now we need to make it easier for you […]
CAC: Parts Campaigns and Promotions WDC (ENG)$149.00A new reality continues apace. Everyone by now has been affected by “telemarketing” and I trust your tele-selling life has had a successful start. But, even with the sales aspect of the job, it is hard to hold onto a performance edge: to stay motivated and excited. The job, over time, gets to be too […]
CAC: Parts Coaching and Mentoring WDC (ENG)$149.00One of the most important and significant activities in which we can be involved, in our professional lives, is helping in the development of the younger less experienced employees. Whether it is a direct coaching job or when we mentor the younger less experienced workers, we have a responsibility to transfer our knowledge to them. […]
CAC: Parts Customer Loyalty WDC (ENG)$149.00The ultimate measure of your service to customers is the loyalty that they give you with the business. That can be measured by customer retention. During the 1980’s Harvard Business School did the definitive research on this subject. That work was published in a book called the “Service profit Chain.” This is one of the […]