Lead Hand

Note

**** Class recommendations as based on your Assessment Score ****

You can purchase INDIVIDUAL classes @ $149/each

0.5 CEU per class based on eligibility

Prerequisite

(Assessment: 40% or Less)

Inspections Work Order Process Pricing Organization Labor Efficiency Flat Rate Standard Times Shop Floor Scheduling Standards of Performance

Basic

(Assessment: 41% to 60%)

Basic Finance Basic Management Leveraging Service Assets Make It Matter Maintenance Programs Customer Retention Time Management Delivery Systems

Advanced

(Assessment: 61% to 80%)

Best Practices Service Marketing Market Segmentation Leadership Change The Art of the Possible Customer Loyalty Coaching/Mentoring

Master

(Assessment: 81% to 100%)

Balanced Scorecard Activity Based Management Market Strategy Territory Potential Market Capture What’s Your Why Making Money Absorption

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