Service Office

Note

**** Class recommendations as based on your Assessment Score ****

You can purchase INDIVIDUAL classes @ $149/each

0.5 CEU per class based on eligibility

Developing

(Assessment: Up to 50%)

Inspections Work Order Process Organization Leveraging Service Assets Flat Rate Standard Times Time Management Delivery Systems Change

Beginning

(Assessment: 51% to 75%)

Labor Efficiency Shop Floor Scheduling Standards of Performance Customer Retention The Art of the Possible Maintenance Programs Make It Matter Customer Loyalty

Intermediate

(Assessment: 76% to 90%)

Pricing Best Practices Labor Efficiency Service Marketing Market Segmentation Leadership Making Money Time Management

Advanced

(Assessment: 91% and up)

Basic Management Basic Finance Balanced Scorecard Activity Based Management Market Strategy Market Capture Territory Potential Absorption
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