Departmental Curriculums
Welcome to Learning Without Scars. We are pleased to offer individual classes on a variety of job aspects across 5 departments.
PARTS
Managing a dealer parts department involves the complexity of many tasks and accountabilities. Parts department operations contribute significantly to dealer profitability and It’s important to achieve maximum efficiency and productivity. In these classes you will learn best practices that help you attain that.
SERVICE
A dealer service department’s profitability is extremely important to the overall success of the dealer. The department manager must oversee all aspects of the department, with customer satisfaction being of utmost importance. These classes will help you ensure service quality, maintain excellent customer relationships and ensure compliance with industry standards.
SELLING
Success in sales involves being a successful bridge between a company and it’s existing and potential customers. It isn’t just selling, but also includes problem resolution, offering product and technical support, and excellent communications. These classes will help you develop these skills and enhance your performance.
MARKETING
Dealer marketing managers develop and execute marketing strategies and tactics that identify new prospects, help retain customers, promote dealer products, and enhance company and brand awareness to drive sales. Developing an effective marketing plan within budget constraints requires the knowledge and skills that these classes offer to the dealer marketing manager.
CUSTOMER SERVICE
How dealer customer service professionals perform is at the heart of positive customer relationships and dealer success. Whether it’s in person or on the phone, greeting customers, answering questions, scheduling appointments or resolving complaints or problems, the customers’ collective dealer experiences directly affect customer acquisition and retention. These classes can provide the expertise needed for customer service success.