Frequently Asked Questions
How does Learning On Demand pricing work?
Our Learning On Demand programs offer the student rich content on specific subjects. These are excellent to fill in gaps for employee development, or as a refresher course for experienced staff. Our library of more than 90 specific Learning On Demand classes is available for selection by individual employees or dealerships. Each class typically takes 2-3 hours to complete.
How does Skills Assessment pricing work?
Our Skills Assessment are job function dependent. Each job function within Parts, Service, Product Support Selling and Product Support Marketing has a specifically designed assessment. Each assessment consists of multiple-choice questions. The assessments will determine the skills and knowledge category for each student/employee. Assessments are limited to 60-minutes to complete.
What is Learning on Demand?
Learning On Demand is a subject-specific class. There are four major content areas: Parts Management, Service Management, Product Support Marketing, and Product Support Selling. The Learning On Demand classes are a highly effective way to convey specific information in one aspect of your business, as either a refresher course for seasoned employees, part of an individualized employee development program or even an introductory program for newer hires.
How are the learning programs constructed?
Each learning program is made up of individual courses. Within each course, there are four components:
- A Reading List
- A pre-test to measure prior knowledge BEFORE taking the class
- The class video itself, with embedded surveys, questions and assignments
- A final test, with a minimum passing grade of 80%, to measure performance
- A survey
- A certificate
- An opportunity to provide comments
Once all components are completed in a course, you will have a certificate available.
With each course, you will see the following 3 parts to the class when you have logged into your learning account.
How do I pay on Learning Without Scars?
The Learning Without Scars website accepts all major credit cards. When you select a class you wish to purchase, you will be directed to a secure registration and check out. Simply fill in the information, and you will be on your way!
How do I enroll in a class?
On the Learning Without Scars website, just push the “Enroll Now” button on any of the class pages, and you will begin the registration process.
If you are enrolling multiple people at one time, feel free to contact us for traditional paper invoicing. We do accept check payments through the mail.
What happens after I enroll in a class?
Once you have enrolled in your class, you will receive a welcome email and your learning login information within 24 hours. You will be provided with your own unique user ID for our platform, and a simple password to be changed upon your first sign in. Don’t forget: your learning does not have to be a solo experience, just because it is online. Our learning platform has discussion forums enabled for our learners, as well as the ability to create Teams of learners.
What is a Team Leader?
Every student enrolled in a class or assessment on the Learning Without Scars platform will have an assigned leader. This will usually be your manager or direct supervisor. Your team leader will be able to see your progress through your assigned programs, and also receive a copy of your Certificate of Completion for your employee file.
How is your learning status tracked?
The Learning Without Scars online learning platform measures your prior knowledge before every course with a pre-test, and assesses your learning after the class with a final test as well. Throughout every stage of your progress, our Director of Marketing receives emailed progress reports in real time.
We also have the option of “gamification,” if learning teams want to compete with others within their own organization. With this option, learners will receive badges that show on their Learning Without Scars learner profile when it is accessed by managers and supervisors. In order to successfully complete a class, you must pass the final test with at least 80%.
How do I get my certificate?
When you have completed your program, your Certificate of Completion will be available on your achievements tab.
Once you have selected the achievements tab, you will see a list of your completed courses. Simply click the “Download certificate” link next to the name of the course you have completed.
You can download, print, and hang your certificate on your office wall.
Do you offer custom training programs or packages?
Most customers find our standard Assessments and Classes very suitable for their needs. However, we can develop custom training programs or curriculum for your unique needs. Get in touch with us and let’s discuss what you have in mind. Worst case, if we can’t help, we’ll try to point you in the right direction.
How do I order Learning Without Scars merchandise?
We offer shirts and hats with our company logo, Socrates the Owl. If you are interested in purchasing merchandise, please contact Caroline at caroline@learningwithoutscars.org for all pertinent information. We recommend using these as prizes for your employees as they finish their programs.
Mailing Address:
Learning Without Scars LLC
P.O. Box 240370
Honolulu, HI 96824
Telephone:
+1 760-333-2232
+1 808-940-2520