Socrates Says

Friday Filosophy #2013-05

February 1, 2013/in Filosophy/by learningwithoutscars

The great artist and thinker are the simplifiers.

Henri Frederic Amiel

Live as if you were to die tomorrow. Learn as if you were to live forever.

Mahatma Gandhi

There are two primary choices in life: to accept conditions as they exist, or accept responsibility for changing them.

Denis Waitley

The time is now…..

TESTIMONIALS

Strategic Partners in Employee Development

Ron Slee makes an important announcement in his blog post, "Strategic Partners in Employee Development."

An important step in the employee training world is taking place. Learning Without Scars is joining into a Strategic Partnership with four other businesses involved in employee development and training.

The McDonald Group, Inc.

Over the past four decades of collaborating with dealer management teams to help them improve profitability, market share, cash flow, and customer retention Walter McDonald has built a series of powerful learning tools. The focus of the McDonald Group is on working with and coaching dealer leadership teams worldwide to build their knowledge and skills on how to employ world-class best practices and achieve high-profit dealer benchmark performance levels The Group has recently published their 10-volume Master’s Program in Dealer Management book set. McDonaldGroupinc.com

Winsbyinc.com.

Winsby offers machinery dealer marketing services that work. They will build your customer email lists, create, and send effective emails, conduct customer satisfaction surveys, manage your website, and produce all the creative. The results of their work are phenomenal: customer retention is 30% higher, customer spending increases 2-3 times and customer purchase frequency increases 2-3 times. Contact Debbie Frakes, Managing Director, Winsby, Inc. 312-870-5678, dfrakes@winsbyinc.com.

HIVEQR.com.

HIVE Quick Response. First-trip service job completion is essential for improved customer satisfaction and technician productivity. The HIVE quick response system starts with placing encrypted decals with unique identifiers on each piece of equipment. These include model and serial numbers, GPS location, and other vital information. In 45 seconds, a service request can be submitted and your team will have all the vital information they need from the start. No more spending countless hours on the phone tracking down information and no more frustrated customers stuck waiting on hold. Results? 60% increase in first-time completion. 200% reduction on follow-up phone calls. Fifteen percent increase in technician utilization. 100% accurate equipment information. Contact: Steve Ross, President, HIVEQR, 407-234-4150. Steve.ross@hiveqr.com.

LearningWithoutScars.com.

For Dealers in need of job function-based online training classes, seminars, and webinars, LWS has developed an extensive catalog of relevant classes and job function training. LWS supports six distinct PartsDepartment employee categories with 36 individual courses and six Service Department positions with 36 individual courses. Overall LSW has eighteen job function skills assessments and 108 subject-specific classes available today. I highly recommend Ron Slee and his team for his highly popular dealer training resources. Contact: Ron Slee, 760-413-0708, ron@learningwithoutscars.com

BCAKC.com.

For manufacturers interested in customized support for dealer service and parts department training programs, Burgio, Cooney & Associates offers facilitator-led workshops, interactive web-based training, self-study workbooks, and video technologies. BCA designs gap assessments, curriculum development, training material production, and expert delivery. The BCA team members are experts in training—sales and customer service, technical skills, product knowledge, and supervisory skills. When your front-line employees are well-trained, they are better prepared to answer customers’ questions and offer solutions, making customers more likely to return and again. Contact: Michael Cooney, 816-979-1414, mike.cooney@bcakc.com.

In 45 seconds, a service request can be submitted and your team will have all of the vital information they need from the start. No more spending countless hours on the phone tracking down information, and no more frustrated customers stuck waiting on hold. In 45 seconds, a service request can be submitted and your team will have all of the vital information they need from the start. No more spending countless hours on the phone tracking down information, and no more frustrated customers stuck waiting on hold.

Did you enjoy this blog? Read more great blog posts here.

For our course lists, please click here.

February 7, 2023

With the "why" not the "what" consideration from the Management Musing just posted perhaps the following is worth considering.

Caterpillar buyers understand the "why" as the customer service issue - a dealer support issue.

Komatsu buyers understand the "why" as a quality machine.

Deere buyers understand the "why" as a price point for Industrial machines and a "Farming" why for the Agriculture machines.

Volvo buyers understand the "why" as a long life.

Is it possible that features and benefits don't make the difference they once did? Perhaps the differentiation in machinery is not as prominent a consideration as it is the dealer network behind the machine. The time is now.

July 21, 2012

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