Contributors – Mark Fitzsimmons

Through his 20+ year career, Mark Fitzsimmons has worked with organizations ranging from start-ups to publicly traded companies to all levels of government. Mark has extensive international experience leading the development and execution of improvements to operations, quality, marketing, and customer experience strategies.

He is a passionate advocate of sustainable change and helping organizations create the cultural transformation needed to drive profitable customer loyalty, improved internal operations, and a differentiated customer experience.

Mark’s professional credentials include: Certified Lean Six Sigma Master Black Belt, certified in Agile development, hold PMP designation through PMI, certified in the Net Promoter System customer loyalty methodology, and holds a CCE designation from the N.A.C.M.  He also has an MBA (Accounting) and a BA in Organizational Psychology.