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Performance vs. Potential…Is There a Difference? Our new guest writer Seth McColley is a HR professional with more than 25 years of diverse, action-packed experience across a number of industries such as telecommunications, restaurant/hospitality, distribution, software, retail and construction/heavy equipment. He has worked for some of the largest Fortune 500 companies and been able to […]
Are you afraid of your dealer business system? Guest writer Chris Kohart Tackles our reluctance to update the software systems we use in “Are you afraid of your dealer business system?” Dealerships invest heavily in people and the infrastructure to support the business, so why do so many dealers still utilize antiquated software solutions to […]
Transitions In Our Education System In this week’s post for Lifelong Learning, founder Ron Slee takes a hard look at some of the transitions in our education system, and why we need those transitions now more than ever. I come from a family of teachers. My grandmother was a teacher and my mother taught. We […]
Unbiased Customer Feedback Today, guest writer Alex Kraft explores customer comments in this blog post on the importance of unbiased customer feedback. Customer surveys are all the rage these days. I wouldn’t be surprised if the kid’s lemonade stands down the street started texting a survey after each purchase made. I had a recent positive […]
The Importance of “Professionalism” in Recruiting and Retaining Excellent Technicians Guest writer Steve Johnson addresses the important issue of hiring and retaining employees in this week’s post, “The Importance of ‘Professionalism’ in Recruiting and Retaining Excellent Technicians.” Finding good people and employee retention have for years been tough, relevant issues in the equipment industry, especially […]
Can You Improve Your Employees’ Psychological Income? Guest writer Floyd Jerkins continues his series on customer service with part 3: Can You Improve Your Employees’ Psychological Income? One of the most profound human characteristics centers around our need to be appreciated. When we are in a relationship where we feel appreciated and valued, our self-esteem […]
Learning As a Way of Life In this week’s post on lifelong learning, Ron Slee tackles the difficulties of making time for ourselves in “Learning As a Way of Life.” Should Learning be a Way of Life? Over my career and involvement in training and teaching one thing has always stood out to me. The […]
Friday Filosophy v.08.26.2022 Founder Ron Slee continues with the theme of Greek poets and writers with Friday Filosophy v.08.26.2022, the final installment for the month of August. Menander; c. 342/41 – c. 290 BC was a Greek dramatist and the best-known representative of Athenian New Comedy. He wrote 108 comedies and took the prize at the Lenaia festival eight times. His record at […]
Training Is a Waste of Time and Money! In this week’s issue of “Lifelong Learners,” guest writer Mick Vaught takes a strong approach to employee development with his blog post entitled “Training Is a Waste of Time and Money!” That is, unless it is applied correctly within the scope of the company’s core values. I […]