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The Wonderful World of Disney – Customer Service on the Front Line Guest writer Floyd Jerkins tackles how customer service looks when it is done with exceptional skill in this week’s guest post “The Wonderful World of Disney – Customer Service on the Front Line.” Disney has been in the news recently. Some would say for […]
Swap Stress for Serenity Founder and managing member Ron Slee writes today about the need for greater calm in our daily lives, and trying to find a way to swap stress for serenity. It has long been a goal of mine: to find serenity in my life. As time has passed and that goal of […]
Hire Slow and Wait… Just a Minute Before You Fire Fast Guest writer Floyd Jerkins walks us through the process of hiring and firing in a way that transcends industries in Hire Slow and Wait… Just a Minute Before You Fire Fast. If you’re responsible for direct reports, then you’ve heard the hire slow and […]
Developing a Value Based Training Culture Tonight, we are happy to introduce a new guest writer, Mick Vaught. In his first blog for us, Developing a Value Based Training Culture, Mick emphasize the incredible importance of employee development. Mick was born and raised in the small town of Williamsburg, Virginia, located in the South East […]
Le Leader, le changement, et l’être humain Je suis née au Québec et j’ai été élevée aux Etats-Unis. Je eu la chance de travailler à travers le Québec, le Canada et les États-Unis. Conseillère stratégique, gestionnaire de projet, gestionnaire de l’amélioration continue, directrice des opérations, et directrice des ventes pour plusieurs organisations internationales. Mon expérience d’adjointe […]
The Leader, the Change, and the Human Being Today we introduce our new guest writer, Louise Duranleau. Her introductory post tonight is on change management with “The Leader, the Change, and the Human Being.” We are pleased to present this brief bio in Louise’s own words: I was born in Quebec and raised in the […]
It Is Time to Fail Faster Founder and Managing Member Ron Slee shares words of wisdom he heard recently in today’s blog post: It Is Time to Fail Faster. I never thought that I would call for “failing faster” in my life. Imagine failure? Of course, if we think about this, a moment’s failure is […]
Business Friction Friction is a fact of life. In our industry, friction calls engines to mind. Today, our guest writer Alex Kraft defines and explains friction in business. I’ve always been interested in how words and terms find their way into common discourse, seemingly out of nowhere. The last few years, the words ‘culture’, ‘friction’, […]