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With the rapid changes we have experienced in our industry, we have reached the point where the skills and the knowledge of our employees is a critical difference in developing and maintaining our relationships with our customers. The changes we face include machine design, computerization of componentry, telematics, and the use of exotic materials. Additionally, […]
With the rapid changes we have experienced in our industry, we have reached the point where the skills and the knowledge of our employees is a critical difference in developing and maintaining our relationships with our customers. We have arrived at the point that we must find every part that every customer orders, and do […]
The men and women in the electrical evaluation team are routinely confronted by on-the-job challenges due to a myriad of complexities and safety considerations involved. These ever-changing challenges have reached a point where the skills and knowledge of employees now make a critical difference in developing and maintaining electrical systems. The challenges electrical evaluator face […]
It is an exciting time to have a career in the electrical field. Electrification is being reimagined and updated with the latest technologies to enhance the way we live, work and play. Continuing education can prepare you for diverse roles in the electrical industry while keeping you on top of technological advancements and safety standards. […]
The working men and women in the parts offices have been confronted with equally rapid changes in their methods and processes as we have seen in the technology applied to the equipment we represent. These rapid changes reached the point where the skills and the knowledge of our employees is a critical difference in developing […]
The employees in the parts warehouses have an extremely difficult task. Shipping and Receiving Methods as well as Storage Technology changes have made this a critical job function. The rapid changes have moved this function from being primarily a physical labor job to the point where the skills and the knowledge of our employees have […]
The men and women in the electrical audit team are routinely confronted by on-the-job challenges due to a myriad of complexities and safety considerations involved. These ever-changing challenges have reached a point where the skills and knowledge of employees now make a critical difference in developing and maintaining electrical systems. The challenges electrical auditors face […]
The ultimate measure of your service to customers is the loyalty that they give you with the business. That can be measured by customer retention. During the 1980’s Harvard Business School did the definitive research on this subject. That work was published in a book called the “Service profit Chain.” This is one of the […]
The organization of a service department is about more than technicians and clerks and management. Designing the structures is about facts and not feelings. The time for shop and field jobs starts the design. The technology, tooling, and processes used take us the rest of the way. Exploring the service department organization from a factual […]
With the rapid changes we have experienced in our industry, we have reached the point where the skills and the knowledge of our employees is a critical difference in developing and maintaining our relationships with our customers. We have arrived at the point that we must find every part that every customer orders, and do […]