Socrates Says

Spring is here and although it is still early it looks like the heat is back in the desert. That makes me happy. Last week I was in Canada for a couple of days (greeted with snow and 32 degrees) and had the opportunity to read about the new Canadian budget. They are changing a […]

Never forget People want to do a good job….. People can always do more than they think they can….. People are fundamentally lazy….

Women who strive to be equal to men lack ambition. Anonymous   True knowledge exists in knowing that you know nothing. Socrates   Advice is what we ask for when we already know the answer but wish we didn’t. Erica Jong

Presentations in the world of parts and service sales are truly a lost art. Rarely does a Parts and Service Salesman go to a customer and make a presentation on a product or service that they are offering. Yet this is a skill and call type that needs to be developed if we are to […]

Last week I met a wonderful enlightened man. (I don’t mean to sound arrogant with that start but he was a breath of fresh air)  He is running a store for a construction equipment dealership. We were talking about books and learning and he gave me two wonderful gifts. The first was TED.com. Please check […]

The question that most of you thought of when during the afternoon discussion between the supervisor and the technician the technician says he is not going to finish all the work that you gave him to do today is “why not.” That is not the right question. You are all thinking like production managers from […]