We have just completed the Unit I classes for Parts Management and Service Management in Dallas. It was a lively four days of debate and discussion.
I have enjoyed the time and I feel confident that the attendees will have success implementing many of the things they learned.
One thing is clear. To succeed in anything there needs to be three distinct elements.
We all have to UNDERSTAND what it is we are trying to do. Then we need to engage in vigorous debate on whether that UNDERSTANDING is the right thing to do. Only with this debate can we come to ACCEPTANCE of the validity of the UNDERTANDING and only with UNDERSTANDING and ACCEPTANCE will we be able to obtain the COMMITMENT of all team members to accomplish the goals and objectives set forward.
The time is now.