We comment on a series of subjects related to the capital goods industry supply chain; from parts to service to management and to my take on filosophy. I am introducing a new one this week – Technology.

I will attempt to address various areas of the use of technology in the capital goods supply chains whether from the dealer or the customer perspective. I am sure this will be controversial at times and I invite your participation in the discussion. The more the merrier. It is never important that we all agree on a subject or a topic but it is critically important that we hear and understand other positions.

Management is about communication. It is about three major pillars – understanding, accepting and committing. I hope you will participate in the discussion.

The time is now.