During the economic downturn, the first budget to be slashed was the training, or employee development, budget.
When it’s time to tighten our belts, training is the first thing to go.
But it is clear that employees need to invest in your business, just as you invest in your employees. One of the things I teach in our classes is that our procedures and methods must be understood, and agreed upon, by the team. In other words, your employees must not only understand what they are doing and why they are doing it, but agree with the goal and the approach to that goal.
Lately, we’ve seen more room for employee development again in the budgets. We have also seen employees taking a greater role and a more vested interest in their business’ success when they are provided with a foundation through training.
People are our greatest asset. They are your heroes with your customers, and they help to build the relationships that give a business “customers for life.”
It is crucial that we never forget that, although our industry is equipment, it is the people who make or break it for a business.
We must make an investment in the future through providing our employees with the training and tools they need to grow in our business. This is an investment that benefits every aspect of the business.
The time is now.