Socrates Says

WH Filosophy v-1.17

September 6, 2013/in Filosophy/by learningwithoutscars

It is wise to direct your anger towards problems – not people; to focus your energies on answers – not excuses.

William Arthur Ward

Expect more than others think possible.

Howard Schultz

If people aren’t calling you crazy, you aren’t thinking big enough.

Richard Branson

Thanks Bill

The time is now.

TESTIMONIALS

Building the Foundation of Learning

Our initial training business was called Quest, Learning Centers. We incorporated Quest in 1992. This is where we first deliberately began building the foundation of learning. Originally our classes spanned fifteen hours, over two days, and was designed to cover four subjects; operations, selling, management and standards of performance. In each four-hour time block we covered two specific learning subjects. That provided a learning platform of four classes. Then we created additional learning levels to end up with three different levels of classes. That developed a total of 24 classes for each of parts, service and selling. In the middle we created a marketing class and a customer service class. That gave us a total of 88 classes.

In the early 2000’s we moved to webinars. Each webinar was around forty-five minutes. I was not happy with webinars as I could not see my students. We adjusted our delivery and used a HD camera connected to our computer. We alternated power point slides with live talks using the camera. It was better but didn’t make me very happy as a teacher. Still, it was another step in building the foundation of learning.

In 2016 we decided to transition all of our learning products to the internet. We incorporated Learning Without Scars and started to build the curriculum. Today we have thirty classes up and available in both parts and service with five classes in each still under construction. For Selling and Marketing we have twenty-four classes up and available.

These subject specific classes are each approximately three hours duration. We start with a pretest to understand the prior knowledge of each employee before they start the class. We then have power point slides with audio tracks which was developed and evolved from our classroom training. Into this learning we inserted film clips that accentuated a specific point. At the conclusion of the class we had a final assessment on which the student had to achieve a score of 80% to pass. Then a short survey upon completion of everything after which the student could get their certificate of achievement.

In recent learning research and development, it has been proven that with a quiz or break in learning every ten or so minutes that learning retention goes up by 50% so we are in the process now of updating all of our classes to reflect this truth. I am sure that our classes will be in a constant state of development as more evidence comes forward regarding how people learn. I am committed to helping each individual to be able to achieve their potential.

Each step along the way, in our quest to help each person achieve their potential, is our need to listen to our clients and their employees and respond to their needs and wants just like every other business. They suggest additional classes and learning tools. This has allowed us to develop a series of, what we are calling, Learning Paths for each Skill Level achieved in our Job Function Skills Assessments. Initially we designed our training programs and we determined the structures that the individual students were to follow. We called them Planned Learning Programs and Planned Specific Programs and Video Classrooms. Now we are providing our students with the tools to be able to design their own learning path. They, more than we, know what they need in order to become better at what they do. More on that tomorrow.

The time is now.

For more information about what classes are right for you, please visit our website at learningwithoutscars.org

September 8, 2020

Pre-call Planning is an Absolute Must!

Don Buttrey is the president of Sales Professional Training Inc., a company that offers in-depth skill development for sales professionals and sales support. He has trained thousands of salespeople over 25 years and clearly understands the selling environment of equipment dealers. His curriculum is comprehensive and proven. All courses are now available as web-based Elearning. E-learning is ideal for training individuals and smaller sales teams! Don can be reached at (937) 427-1717or email donbuttrey@salesprofessionaltraining.com. Check out this website link salesprofessionaltraining.com for more information - or to purchase online sales training. This week he is sharing all of the reasons why pre-call planning is an absolute must for our salespeople.

What preparation should I expect my salespeople to do before picking up the phone or meeting with a customer?

Most of the time salespeople do the ‘typical’ prep such as considering the situation, doing some research, or reviewing notes on the customer such as past sales, problems, internal politics, personal facts, previous calls etc. That is important – but it is not enough. Often, at that point they just charge in or pick up the phone and “see how it goes”. I call this, “showing up and throwing up”. There is another part of pre-call planning that is an absolute must!

One of the most important disciplines and skills I teach is, tactical pre-call planning. This involves consideration of the customer contact person, situation, competitors, etc. and then designing and perfecting the expected interaction. I love that word – “interaction”. The last part of that word is action. And if you want to get action – you must be a master of the interaction! When salespeople make proactive calls, they are on the “offense” and they should prepare their offense!

First, what is the objective for the call? If a salesperson does not know why they are there – the customer doesn’t know why they are there! Sales Professionals must have a purpose or defined reason for every call. If our veterans get in the habit of calling on buddies and just stopping in to say; “got anything for me” or “I just happened to be in the area and thought I would stop by” you will end up with a team of professional visitors. We need professional salespeople!

What will salespeople say to start? What questions will they ask and how will they word them for maximum effectiveness? What benefits of product or distributor value will they leverage? What is their action-oriented objective and how will they ask for commitment or action?

The SELL Process Tool

For the last two decades my mission has been to help salespeople pre-call plan using the SELL Process tool. SELL stands for Start, Evaluate, Leverage, Lock: and each of these steps should be prepared in order to maximize every precious customer interaction. My training curriculum teaches this powerful process in great detail and provides a simple, but profound tool as a framework for effective pre-call tactical planning. It’s like learning a proven offense, that with time, empowers sales professionals to execute each uniquely different call brilliantly! Preparation and ongoing practice are essential. You play like you practice—and salespeople just don’t practice enough. I am a firm believer that we should even be doing dry runs and scrimmages before critical calls!

Using the SELL Process framework, my training teaches sales professionals to write out their tactical plan. Yes, write it. Writing makes the message exact. If you don’t write it, you can’t fix it. Tooling out what you will say to Start will keep you from getting “diarrhea of the mouth” and overwhelming the customer with jabber. Writing out the questions you need to ask and perfecting the wording of those open-ended questions helps you be a consultant and increases the chance that you will find out the real needs and situation –and listen! Plus, writing provides some notes for you to follow and indicates to the customer that you cared enough to get ready for this important investment of their time. Writing helps you remember, helps you prioritize, and keeps the meeting on track and in control. Your confidence and improved non-verbals will show!

And this is not just for big calls. It is an essential daily discipline to prepare appropriately for every precious customer interaction prior to making a call. When a sales professional is prepared, it shows respect to the customer. It presents a professional, consultative image. Buyers are sick of cocky salespeople who wing-it and don’t even listen. Plus, the deal at hand may come down to this do-or-die call – and if the salesperson is not prepared, the opportunity is lost. Careful preparation assures that the message is focused on the customer and not the salesperson. It keeps the call focused, concise, and clear without veering off on useless rabbit trails!

I accept the reality that selling is very dynamic and that anything could happen in each unique call. Pre-call tactical planning with the SELL Process is not a silver bullet. However, it empowers sales professionals with skill and brilliant execution of their offense and defense to maximize every opportunity. The market for a small, independent construction equipment dealer is extremely competitive. Every call counts. The days of winging it are over. Pre-call tactical planning is a must!

For classes on this subject, please click here.

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March 2, 2021

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