All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
Parts Ponderings v1.2
Last week we talked about the Equipment Parts Store – EPS. These stores were going to be modeled after the NAPA stores. They would have a pleasant instore merchandising area, a customer meet and greet area, a self-service kiosk for customers to surf the internet and place orders, a small warehouse area with fast moving […]
Marketing Missiles v1.1
Last year I was introduced to a book on marketing “The Service-Dominant Logic of Marketing” by a friend in Asia. This book is a compilation of a series of papers in academia on marketing both from a historical perspective and currently. This evolution has gone from marketing commodities to now we are in the age […]
Friday Filosophy #20
When men speak of the future, the gods laugh. Chinese proverb Borrow money from pessimists. They don’t expect it back. Steven Wright The world is but a canvas to the imagination. Henry David Thoreau
Management Musing v1.1
As everyone knows management is about getting things done through other people. Similarly most know that you can’t manage people, you manage process but you must lead people. In leadership you start by creating followers in your groups. Then you help develop leaders. Most people have leadership skills. They are parents, involved with school groups […]
Service Statements v1.1
So having the complaint cause correction troika to deal with we must move to what the customer wants and needs a quotation. Last week we talked about the inspection programs necessary to determine what needs to be done to put a machine in proper working condition. We have obtained the complaint from the customer and […]
Parts Ponderings v1.1
The parts business has become a rather predictable and unexciting business hasn’t it? If you go into a major metropolitan area anywhere in the world and visit the equipment dealerships you will find a sameness that is rather boring. How can we break this mold? Well I think we need to ask the employees and […]