Personnel Archives - Learning Without Scars

Our Electric Engine Transition

Founder Ron Slee returns this week to write about “Our Electric Engine Transition” as professionals.

Many of you have already read of my using the Steam Engine change to the Electric Engine as an indication on how we actually deal with change as a society. Society took advantage of the technology change by acquiring electric engines and replacing their old steam engines. However, if took a change in generation before the true benefits of the electric engine were realized. I attribute this to society not being able to absorb too much change at one time.

I want to revisit changes that have existed over the last seventy-five years and draw a comparison.

1950 The Computer

1960 Disk Storage and Operating System Software

1970 The Internet

1980 Cell Phone

1990 Telematics and GPS

2000 Sensors and Computerized Components

2010 Subscription Services

2020 Artificial Intelligence.

This list is not a completely true representation of when these changes have taken place, but it is close.

Now consider the approach taken during the 1800’s that it took a generation, twenty years, to take advantage of the change in the tool. Now transfer that approach to my list of the eight major changes since 1950. Do any of you think that we have done a good job of exploiting these major changes in technology? These changes in the tools that are available to us.

Let me use one simple example.

Put the computer (1950) with the internet (1970) and tell me the impact that we have realized in the customer service delivery systems of parts ordering.

Some questions please?

What percentage of your parts business comes through the internet?

How do your technicians order the parts they need for a repair or a rebuild?

What percentage of your parts invoices are paid online with a direct transfer of funds?

What percentage of your parts order pickups use a signature pad?

Do you see what I am trying to expose to you?

I bet you order more things online as a percentage of your personal purchases than your company does for their parts order. Isn’t there something wrong with that?

Let’s go in a different direction now. Please consider the following when you sell a machine.

Do you sell a maintenance agreement at the same time?

Do you sell extended warranties at the same time?

Do you sell a machine tracking system at the same time?

Do you sell an “alert” system when there is something going wrong with the machine?

Do you sell Oil Sampling at the same time?

Do you sell a field service response guarantee at the same time?

Do you sell parts delivery services at the same time?

Each of these items can be sold on a “monthly subscription” basis.

In the 1990’s Jeff Bezos started Amazon. He started by selling books. He listened very seriously to his buyers, his customers. He found out what they wanted and needed. He acted on those things that he could and that made sense to him. Go further and look at Steve Jobs and the cell phone or Sam Walton and Walmart.

One of my favorite elements is Artificial Intelligence. The field of artificial intelligence is considered to have begun at the 1956 Dartmouth Summer Research Project that was organized by John McCarthy. The man that is considered to be the “father of AI” is Allan Turing. Let me bring this forward to the world today. ChatGPT was created by OpenAI, an AI Research company. The CEO of ChatGPT is Sam Altman. That has taken seventy years to become a common subject for discussion.

Have you used AI? Have you used ChatGPT? I bet most of you have used both. I do.

At Learning Without Scars is our purpose to help people identify your personal and professional potential. We are aiming at the Lifelong Learning market. By the way, that market doesn’t really exist at the moment. Typically, we go to Grade School, Middel School, and High School. The we either get a job and go to work making a living and a productive member of society or we continue with school. We have the choice of one of three tracks.

Technical or Vocational Schools.
Junio or Community Colleges
Public or Private Universities.

Each of these options uses a campus and facilities and what I call “The Sage on the Stage” teaching.

Lifelong Learning covers people who are already in the workforce. This would be single people and married people. The problem is these people are all remarkably busy. It is extremely hard to hold a job and also go to school. I went to night school to get more understanding of special statistical models. It was really hard to do.

For adult education we have designed our classes to take five plus hours to complete. We suggest that our students take one hour and fifteen minutes each week and take a class. You will be finished at the end of the month. You can select an individual class to upgrade your skills, or you can take class bundles, four classes to eight classes in a bundle.

To close this circle now is very premature. You can expect me to address this subject again. We as a society are in trouble. We have spent trillions of dollars on technology. However, we have not spent very much money on Sociology. Ed Gordon, one of our celebrated Contributors, says that by the year 2030 half of the workforce in the United States will not have the skills to be employable. That is quite a statement, isn’t it? I might argue it to be 2036 but that is nitpicking something that I agree with completely.

That is why adult education is so important. Get ready. You will need to accept changes coming at you faster and faster over the rest of your lives. Are you up to that? I sure hope so.

The time is now.

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Personnel, Technology, Training

Artificial Intelligence – AI and Learning Without Scars

At Learning Without Scars, we are usually ahead of the curve when it comes to technology. Our curriculum designer, Caroline Slee-Poulos, likes to joke that we were on Zoom before it was “cool.” When it comes to AI, the situation is the same. Ron Slee is giving an update this week on all things LWS with, “Artificial Intelligence – AI and Learning Without Scars.”

In our July 1st, 2024, Newsletter Ross Atkinson told us about how we have been using AI and where it will take us with this wonderful advancement in technology. As with most technological changes they create Paradigm Shifts. Methods and Policies and Systems must change. Sara Hanks eloquently covers Continuous Improvement for us through her blogs and podcasts. If you have read her blogs or listened to her podcasts, well, you don’t know what you are missing.

www.learningwithoutscars.com

I wanted to talk to you with this blog about how at Learning Without Scars (LWS) our goal is to provide the industries we serve with a platform of information. That is what we attempt to provide under our Resources tab. There you will find our blogs, podcasts, newsletter, reading lists and today I am pleased to share with you a new option – Film Clips. More on that shortly.

At our core, our purpose with the company is that we are a School. We offer more than seventy academic credits at Technical Schools, Community Colleges and Public and Private Universities worldwide. We are the only IACET accredited business in our industry. We are enormously proud to have this status for our students, Centers of Excellence, Industry Associations, and Original Equipment Manufacturers.

One of the most important aspects of our school is our Job Function Skills Assessments (CSA’s). We have created very comprehensive multiple-choice assessments to measure the skills and knowledge of the employees doing the work for dealers, distributors, associations, and manufacturers.

One more thing, before I get into AI. In the last couple of weeks, a new font has been created to help people with Dyslexia to be able to read written documents and books like a more traditional person. This to me is a HUGE development. As time permits, we will address this font for our learning material.

Artificial Intelligence – AI.

It is becoming the latest craze, almost a fad. Believe me when I tell you it is not a fad. It is here to stay and will continue to evolve in ways that we can only imagine.

ChatGPT is very new. It was created by an artificial intelligence company in 2022. Perhaps as old as two years. We are now at ChatGPT 4o. OpenAI was a research company started as a non-for-profit in 2015 and changed to for-profit in 2019. There is still a free version as well as a premium version that you purchase.

At LWS we use AI in a variety of ways. We convert word documents to audio tracks; we use it to translate from one language to another. That works for one-hundred and thirty different languages. We use it to create subtitles that allows us to be in compliance with the American with Disabilities (ADA) compliant. We use it to provide transcriptions of our podcast and create social media pieces. We use it to create avatars, what we call “HUMANARS.” ( a word we have coined)

Ross Atkinson, who directs us in all aspects of technology, keeps us out on the leading edge of technology for the education world. He is truly an indispensable part of our present and future.

Our use of Humanars is expanding.

We create film clips for social media. Ross created an entry point on our website this past weekend. We primarily intended humanars for our classes. Caroline Slee-Poulos, my incredibly talented daughter, coordinates everything we do from a learning perspective, our accreditation, our learning management software, our reporting and commercial interfaces. She has an extremely critical function to perform for us. Without her I don’t think I would have been able to transition our learning products from me being the “Sage of the Stage” teacher in front of a class to all products completely on the internet.

Our classes are undergoing a complete redo. We have had the two foundations of teaching in place since the beginning: Lectures and Homework. We have followed traditional education parameters for every hour of lectures the class has two hours of homework. In fact, we exceed that and always have. Check out our reading List on the website.

Each adult education and workforce development class consist of about twenty segments, they average about fifteen minutes each. Each segment is presented by humanars. Our humanars are male and female of varying ages and from various regions of the world as represented by the Olympic Rings. We have a pretest, to measure skills and knowledge at the outset of the class and a final assessment. Each class also includes surveys to obtain student evaluations of the classes as well as suggestions for improvement. as well as a few surveys. Each segment ends with a quiz. At the conclusion of our classes the student will have a very comprehensive understanding of the subject matter. We call all our classes Subject Specific Classes.

Now I would like to introduce you to a new member of our team. Joudeb Chakrboty, Co-founder of Virtualess IT is now driving all our social media. He is evaluating everything we do on the social media front, and we welcome him to LWS. He has asked me to provide him with five blogs a week and two film clips a week. (Note: As if I needed more work.)

So, at LWS we are becoming more and more influenced by AI.

And don’t forget CoPilot, from Microsoft or Claude, created by Anthropic. Or there is Gemini from Google or Meta AI from Facebook. The space is getting crowded.

The world keeps changing. Adapt and adjust or be left behind.

The Time is Now.

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Personnel, Words of Wisdom

Putting People Ahead of Profits.

Our founder Ron Slee has spent the last several weeks looking at how people make money. These thoughts have led to tonight’s blog post: putting people ahead of profits.

For some time now, those regular readers of our blogs and listeners to our Podcasts have noticed my focus on customer service and customer retention. Many will have seen the thread through our blogs from various Contributors who have focused on the intuitive truth that customer service enhances customer relationships which results in high customer retention and the data analytics that support that position. The question remains why companies don’t address these issues more.

Recently I was told that I needed to refresh the standards for sales per employee in the product support space. This blog will be the start of that refreshing process.

It is hard for me to imagine that it has been almost thirty years since I wrote several documents addressing job descriptions, standards of performance, best practices, and market opportunities.

What is harder to imagine is that the standards in those documents have not been updated, in any serious manner, to reflect the changes in technology, in the equipment in use in the filled, and in the materials used. More importantly the use of data analytics and machine learning is available through artificial intelligence. My intent is to update each of these documents in 2025.

Significantly for metrics and operating standards I created a business called the Insight (M&R) Institute with a gentleman named Malcolm Phares. Mac during his career had been the VP of Dealer Development for PACCAR and was one of the creators of “Twenty Groups” for the On-Highway Tracking Industry.

The two of us created Insight to perform the same function but for the heavy equipment world. We had Insight groups for many of the major OEM’s. We developed a very comprehensive series of standards and defined each of them and provide data sources for information in business systems. It finally ended up that we had two hundred standard metrics for parts, service, sales, rental, and administration. There was truly little that we missed.

We met our Insight Groups, consisting of twelve dealers in each group, three times a year and did best practices with each of the groups. Mac was an incredibly capable man, and I would not have been able to do this work without him. We also developed a “neutralization document.” This allowed us to present material in a manner that allowed the dealers to be able to compare with their peers even though they had differing financial statement and balance sheet policy differences.

In the 2000’s Dale Hanna and I updated the Insight business after I had purchased Mac’s share in Insight. We created The Capital Goods Sages. www.thecaptialgoodsages.com This is an internet-based business which allows subscribing dealers to submit their data to our financial model and receive their results compared to our standards. In this way I am still able to create aggregated results to maintain operating standards for each of the two hundred metrics.

As my consulting activity moved overseas so did my ability to aggregate standards for different regions in the world. We report back to the subscribing dealers their results with graphics. A frowny face, a smiley face, a green light and orange light, a red light, and a red cross.

What many businesses missed in the application of standards of performance is that there is a point at which you are getting a number that is too high or too low depending on the measure. Most dealers just keep pushing the performance higher and higher. This is a bit of a trap. The dealers think their performance is off the chart in a metric without realizing that there is an offsetting metric that is involved. For instance, drive up sales per employee and the result is lower customer service.

This is what caused the title of this blog. Too many dealers are driving up sales per employee and seeing dramatic increases in Net Profit. What they don’t see is that customer retention is going down. We have a dispute with that statement between dealer executives and I often. They tell me that can’t be true when their overall sales revenues have increased year over year.

I agree with that fact completely. However, at the same time as their sales revenues have increased the number of businesses competing in the market has decreased. In a recent blog I noted that in the years 2000 through 2025 that the number of dealerships competing in the construction equipment market has decreased by 75%. From 2000 dealers in 2000 down to five hundred, or less dealers, in 2025.

The Time is Now.

Did you enjoy this blog? Read more great blog posts here.

For our course lists, please click here.

Personnel

Nurturing the Future of Leadership: A Path Toward Collaboration and Empathy

Our founder Ron Slee is back this week with a piece on leadership in today’s world, “Nurturing the Future of Leadership: A Path Toward Collaboration and Empathy.”

In a world where the dynamics of the workplace are ever evolving, the traditional models of management and leadership are being challenged and reshaped. The call for a transformative shift towards more collaborative and nurturing approaches in leadership has never been louder, particularly as we delve into the complexities faced by young leaders in today’s workforce. We will explore the essence of this shift, drawing upon a variety of insightful perspectives and examples, including the remarkable career of Tom Brady as a metaphor for unwavering dedication and work ethic.

The Urgent Need for Evolution in Leadership

Recent statistics shed light on a concerning trend: a sizable portion of men aged 20-35 are opting out of the workforce. This alarming data points towards deeper issues within our organizational structures and leadership models. It suggests a pressing need for leaders who not only inspire but are also willing to invest in the development of their teams, recognizing that the growth of individuals within an organization is crucial for long-term success.

Embracing the Tom Brady Work Ethic

Tom Brady’s illustrious career is not just a story of athletic success; it’s a testament to the power of dedication, resilience, and leadership. Brady’s journey beautifully illustrates what it takes to lead with commitment, highlighting that a similar level of dedication is essential for those aspiring to be successful leaders in any field.

The Challenges of Talent Development

One of the key discussions revolves around the challenges of developing talent within organizations. It’s noted how perceptions of individuals can vary dramatically at various stages of their careers. This variability underscores the importance of nurturing talent with a keen focus on mitigating weaknesses and bolstering strengths. The transition of top sales performers into managerial roles, a common scenario in industries like United Rentals and OEM dealerships, is fraught with difficulties, including high turnover rates. This situation highlights the critical need for managers to truly invest in their team’s development, ensuring that each member feels valued and supported.

Prioritizing People Over Profits

A significant critique is raised against the inefficient assignment of technician jobs and the prevailing lack of empathy and effective communication with customers. Drawing from a Harvard study, the discussion advocates for a leadership approach that prioritizes customer and employee satisfaction over mere profit. This principle is not only ethical but also strategic, as it fosters a loyal customer base and a motivated workforce.

Learning from Industry Leaders

The text brings to life the mentorship approach of Matt Gaffett and others who exemplify credible leadership. Through personal anecdotes and industry examples, it illustrates the profound impact of genuine concern for employees, effective feedback, and the implementation of process improvements. Such leaders not only champion open communication but also embody the empathetic and strategic planning required to navigate today’s complex business environment.

The Call for a Paradigm Shift

Incorporating insights from Charles Handy’s “shamrock” organizational model and Peter Drucker’s thoughts on distribution channels, the discussion extends to strategic organizational structures and strategies. It emphasizes the necessity of understanding customer expectations and adapting workplace conditions to meet these demands. A notable partnership in the material handling industry serves as a case study for the importance of aligning organizational strategies with customer needs and conditions on the ground.

Conclusion: Cultivating a Culture of Empathy and Collaboration

The narrative weaves together a compelling argument for a paradigm shift in leadership and management practices. It calls for a move away from hierarchical, transactional models towards a more nurturing, empathetic, and collaborative approach. By focusing on the development of individual employees and fostering a positive organizational culture, leaders can pave the way for long-term success. In embracing these principles, we not only create more resilient and adaptive organizations but also contribute to a more inclusive and empowering workforce.

The Time is Now.

Did you enjoy this blog? Read more great blog posts here.

For our course lists, please click here.

Personnel, Training

Our Virtual Garage

The second installment of information this week comes from our Founder, Ron Slee. Please read on to learn about “Our Virtual Garage.”

The image of the virtual garage brings to mind the humble beginnings that have started an individual journey. It is through relationships that this journey is carried through to success. The virtual garage resonates with the marketplace.

At Learning Without Scars, we have Colleagues, Associate, and Partners who collaborate to help our collective clients to realize their full potential. This collaborative team is Our Virtual Garage.

The garage environment supports this collaborative culture, where the members of Our Virtual Garage often oversee, or manage, everything from product development to marketing and sales. This direct approach can be instrumental in shaping an association’s culture and values. Working in close quarters with others in the virtual garage fosters formidable team dynamics and encourages a shift towards collaboration and solutions.

At Learning Without Scars we are dedicated to assessing skills, providing comprehensive training, and testing your employee’s knowledge and abilities to consistently meet and exceed your customers’ needs and expectations at every point of interaction.

Our holistic approach ensures that your team is well equipped to deliver exceptional customer service with confidence and proficiency. We work closely with your organization to develop customized training programs that align with your brand values and customer service goals, fostering a customer- centric culture that builds long-lasting relationships.

By identifying skill gaps in providing targeted training, we equip your employee teams with the necessary knowledge and tools to excel in their roles. Our training programs are designed to enhance communication skills, problem-solving abilities, and emotional intelligence, enabling your employees to manage diverse customer interactions with empathy and professionalism.

At LWS, we measure our success based on your ability to retain customers and increase customer transactions profitability. We understand that satisfied customers are the key to sustainable growth, and our ultimate goal is to help you achieve higher customer retention rates and improved profitability.

Through our proven methodologies and ongoing support, we partner with you to unlock your organization’s full potential and create a loyal customer base that drives your business forward.

We use cutting edge Zintoro Analytics to measure the impact of our training programs, providing you with data-driven insights and actionable recommendations.

Our analytics program tracks key performance indicators, such as customer satisfaction scores, retention rates, and revenue growth, allowing you to quantify the ROI of our training programs. By continuously monitoring and analyzing these metrics, we can refine our strategies and ensure that your employees are consistently delivering outstanding service that sets you apart from the competition.

Partner with LWS to equip your employees, enhance customer experiences, and achieve sustainable growth in today’s dynamic business landscape. With our expertise, customized training solutions, and data-driven approach, you can build a high-performing team that exceeds customer expectations and drives your organization’s success.

The Time Is Now.

Did you enjoy this blog? Read more great blog posts here.

For our course lists, please click here.

Personnel, Training, Words of Wisdom

How We Teach – How You Learn

Our founder, Ron Slee, is back this week with a blog post that goes straight to the heart of our mission here at Learning Without Scars: How We Teach – How You Learn.

I have taught for many decades. During that time, I was primarily in classrooms, although sometimes it was in swimming pools, or tennis courts or golf courses. Not only did the venue change but also the age group of students changed. From infants who were taught to be able to swim and survive when on the water from the age of six months old to senior citizens who were afraid to swim. However, primarily I was in classrooms or lecture halls or auditoriums. A typical class size ranged from twenty-four students at round tables to several hundred.

I started teaching in the 1960’s so a lot of time has been involved in teaching and trying different methods to get students to “get it.”

I have always been interested in learning and understanding and not memorizing. I still want to be able to reconstruct my learning years and years later. If I don’t understand something, will I be able to remember it?

Which brings me to the specific subject of this blog. I want you to learn – to understand. So, I will never tell you the answer. I will ask questions of you. I will coax you into working it out on your own. I found out years later that this was called the “Socratic” way of teaching.

The Socratic method is a dialogue between individuals based on asking and answering questions. This method, attributed to the ancient Greek philosopher Socrates, aims to probe, and examine beliefs, leading participants toward a deeper understanding of truth and coherence.

Here’s how it works – the following comes from a google search.

Questioning Common Beliefs.

The Socratic method begins with commonly held beliefs. Socrates engages in dialogue with others, questioning these beliefs to uncover inconsistencies and contradictions.

Internal Consistency and Coherence.

Through a series of questions, Socrates scrutinizes beliefs for internal consistency (whether they hold up logically) and their coherence with other beliefs. The goal is to bring everyone closer to the truth.

Midwifery of Understanding.

Socrates likens his method to midwifery, helping interlocutors develop their understanding in a way analogous to a child developing in the womb.

Pedagogical Contexts.

Modified forms of the Socratic method are employed today in various educational contexts.

In summary, the Socratic method is a powerful tool for critical thinking, encouraging self-examination and intellectual growth.

As Socrates famously said, “I know that I know nothing,” emphasizing the importance of questioning and seeking behavior.

I am sure I drove my students crazy. I used textbooks but never followed the sequence of the textbook. The students, conscientiously, would ask at the end of a lecture what the section or pages were going to be that I would cover in the next class. They wanted to be prepared. I never told them. In fact, I used to jump around in the book deliberately so that they could not prepare. I wanted them to listen to the lesson. I wanted them to have to think.

That caused me problems as a student. I didn’t want to memorize, and it cost me. In High School I took Latin and Geometry. There are certain things you do have to memorize. Like Theorems in Geometry. Like words in a new language. I got 38% in the first semester in both. The family wasn’t happy. So, I lost some privileges. Like weekends at the lake.

I spent the next three months with my grandmother. She worked my proverbial off. I completed the year with a 76% average. So, I learned a valuable lesson. One size doesn’t fit all.

Anyone who has been in a classroom with me knows how I work. I wander through the room. Watching everyone. I can see when people get it and when they are lost. I keep talking until I see the lights go on in everyone’s eyes. That really turns my crank. I still teach. Not every month like I used to but enough to know that things in the learning world are still the same. Once you get someone into a learning environment, they are subject to their teachers. They care about learning only if the teacher cares about teaching.

All our subject specific classes cover five plus hours. They have around twenty segments. Class segments and Support Material Segments. Each segment has a quiz at the end. The student must achieve a 60% score on the quiz to proceed to the next segment. We start every class with a pretest to determine the knowledge and skill level of each student before they start. We end every class with a final assessment. The students must achieve an 80% score to earn a certificate.

We are in the lifelong learning business. Learning is hard. It requires desire and discipline. If every person were to strive to be the best that they could be they would be learning every day.

The Time is Now.

Audio Tracks

French

Polish

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Personnel, Training, Words of Wisdom

Ho’oponopono

Learning Without Scars’ founder, Ron Slee, is back today with a blog post on Ho’oponopono, the Hawaiian Principle of 100% Responsibility.

Seneca, one of the most important Roman Stoic philosophers, said “Luck is what happens when preparation comes across opportunity. Thomas Edison said his work was 90% perspiration and 10% inspiration. Louis Pasteur among many others felt the same way.

In every case I suggest it is much more important to be ready when opportunity comes to you more than anything else. That leads me to thinking about our lives and our work. How much of our lives is under our control? As someone who is known to be a control freak this is a nasty question.

In Hawaii we are a society that is further away from any other on the planet. It is 2500 miles to the nearest population center of any kind. Our culture has a lot of different influences. From Asia, the Americas, Oceania obviously. But there are others that cause us to wonder. It seems that using language as our tool on determining origins the Hawaiian people originally came from the middle east. That too follows ancient historical thinking.

But let us go back to Ho’opononpono and one of its foundations which is the principle of 100% responsibility. The kahunas, the priests of our culture, state that each human being is 100% responsible for their own reality. That it is useless to blame other people. We are not victims unless we choose to be victims.

Ho’opononpono says that if you don’t like your reality then you must change it. Desmond Tutu, the archbishop for South Africa had a saying that I go back to often. “If it is to be it is up to me.” In other words, we control our own destiny.

That brings me to Learning Without Scars and our purpose for being. We are here to help people identify their individual potential both personally and professionally. We are here to open your Ho’oponopono and let you take control of your destiny, of your future.

There is a problem with this line of thinking though, isn’t there?

This is a challenging work. Learning and developing and growing as a person are demanding work. For most of us it is too much work.

Let me digress for a moment. Dr Gail Matthews, of the Dominican University of California conducted a major study of “The Impact of Commitment, Accountability and Written Goals on Goal Achievement.” She found that writing down our goals increases the percentage of achieving those goals in a major way. It seems that psychologically when we write down our goals it is as though we are signing a contract with ourselves. So, let’s provide you with a simple little exercise now. Choose an area of your life in which you would like to correct something. Select from this list:

Love and Relations
Money and Finance
Goals and Work
Health
Learning and Personal Growth.

Now write down several phrases with the first thing that comes to your mind about one of the above list.

I would like you to select Learning and Personal Growth.

Don’t worry about the order. Next look at what you have written and create at most three specific goals or actions. They must be positive. Put that piece of paper on your refrigerator.

The Ho’oponopono means to correct an error. That makes sense, doesn’t it? Given that we are 100% responsible for our life if there is something we are unhappy with we must correct the mistake that got us to where we are now. However, that means that we must accept the reality that WE are 100% responsible for it.

This is one of the most critical elements of this process. Until you accept, you’re responsible, it will be difficult for you to change. Deep down everything depends on us and we must stop making excuses or blaming circumstances and get to change our lives. Here comes something that I understand and believe in. From this point on it has nothing to do with being lucky. It becomes a personal choice.

One other observation please.

The easiest person in the world to lie to is your reflection in the mirror – AND – that is the last person in the world you should ever lie to.

We are never victims unless we allow ourselves to be victims. When I say this, I am speaking of our choices – not situations involving crime. Whatever your job is, your career, you can control your outcome. You can be open to learning. You can go back to school. You can ask for help. You can go to counselling. You have many opportunities. It is a matter of making a choice.

You can apply this principle of one hundred percent responsibility to all aspects of your life. Start with the premise that everything is created in your mind before it becomes reality. SO. Change the way you think and act. It will change your reality.

In Hawaii this is called “cleaning.” We will continue to repeat the same painful episodes and circumstances because they are all coming from our subconscious.

To overcome the subconscious, Hawaiian’s, use a string of four expressions: Forgive me, I’m sorry, I love you, Thank you. You must accept it is your responsibility and when you do you have to forgive yourself deep in your subconscious for the choices you have made that got you to where you are today.

Try it. You will be surprised. It works.

The Time is Now.

This blog was provoked by a book with the title “Maneki Neko” by Nobuo Suzuki. For me it is a follow up to the book Ikigai. This book covers the Japanese Secret of Good Luck and Happiness, it is a terrific read.

Did you enjoy this blog? Read more great blog posts here.

For our course lists, please click here.

Personnel, Training, Words of Wisdom

Changes in Learning

Today, our Founder Ron Slee writes a blog post on the many changes in learning. He also makes a few grumbles about how his family gives him a hard time!

It has been some time since I wrote a blog on employee development. It is unusual for me not to be sharing my thinking with someone, in some cases anyone. I have been confronted on two fronts recently: My daughter Caroline who is a teacher in the desert in Southern California and my granddaughter who is pursuing her master’s degree in Hawaii.

Both love to provoke me. I can’t imagine why.

My granddaughter was excited to share a book they are using in one of her classes this semester – “The Narrative Gym.” It is about Communications. It is an amazing read and a more amazing subject to be teaching students in a master’s program. Of course, communication is one of the keys to life. We are social animals after all. COVID set us back somewhat in the communications area. Working from home is another example of how we reacted, or perhaps responding is a better way of saying it. Many businesses found that they could redesign their work. I know many people started to redesign their lives.

My daughter recently suggested another book – “Ruthless Equity: Disrupt the Status Quo and Ensure Learning for ALL students.” Talk about a powerful book. Many of us have become tired of the status quo when either protecting it or attacking it seems to be tearing apart everything that we have believed to be true. This book restores my soul. “All men are created equal” but then everything we do stresses the inequalities.

At Learning Without Scars we are aiming to help everyone identify their individual potential. That is an extremely difficult thing to do. People’s eyes glaze over when I talk about it. What I am trying to do though is provoke people to think. To think about everything and anything that they do. You know how envious I am of the Japanese societal approach to Kaizen. Make everything you do better every day. This is a view of work that in my mind allows people to become more engaged as people in what they do. They can CHOOSE how to do their job. They can CHOOSE to make their lives better by how they do their job. In the world that I grew up in, that was not the primary goal. Let me show you how this is done. Let me tell you what I just showed you. Then let me tell you again what I showed you. Now you try. I will be here to help so don’t worry. But just do it. Do it my way. Then practice it and get better at it. Make fewer mistakes and do it faster. Now you are doing the job. Just keep on doing it.

That is what I rejected in my early thirties when I started in the consulting world. I knew there were better ways to do things. 1980 when I opened R.J. Slee & Associates in Edmonton, Alberta was also when America was invaded by the Continuous Improvement Revolution. Total Quality Management arrived. Edward Deming and Joseph Duran brought their thinking back to America from Japan where they had been implementing it.

For a long time, I have used a tool I developed called “Five Things” that is aimed directly at the Continuous Improvement objectives. I ask people to list five things that they would like to change about their job that would make things easier for them personally. Then five things that they do that are a real pain to do. Finally, five things that they would like to change in their work to make things better for the company. Normally I do this in a group setting. We then take the individual items and put them on a flip chart, a blackboard or a screen so everyone can see them. You can imagine their surprise when many had the same thoughts. Not just that but their true shock at how many were on all three lists. So, something that would make their lives at work better, eliminate something that is a pain for them to do and at the same time is beneficial for the company. Of course, my questions are always the same. If that is true, then why haven’t we already addressed it?

I have a request please. Go get either of these books. Better still get both. Read them and think about the concepts and positions taken. Then send me an email with your thoughts. Let’s have a mini book club in the ether. Online.

In the meantime, for those of you who haven’t subscribed to our quarterly newsletter there is still time. The last one was published October 1st. You can subscribe at www.learningwithoutscars.com.

At Learning Without Scars we offer one hundred and thirty-eight Workforce Development classes. That is six hundred and eighty hours of learning. It provides sixty-nine academic credits.

At Learning Without Scars we offer twenty-eight Technical Schools classes. That is five hundred and sixty hours of learning. It provides fourteen academic credits.

At Learning Without Scars we offer two lecture series covering twenty hours of lectures which produces two academic credits.

That is one hundred and sixty-eight classes, which is one thousand two hundred and sixty hours of learning.

To say we have been busy with product development is a serious understatement. Not only are we interested in helping you identify your potential, but we also provide you with learning tools to help you achieve it. All the best in your pursuits.

The time is now.

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Personnel

The National Groundwater Association

We at Learning Without Scars are pleased to introduce our newest colleague: the National Groundwater Association. The NGWA was formed in 1948, as the National Well Water Association. This association was founded in order to bring together groundwater professionals, thereby improving methods and standards within their industry.

The mission of the National Groundwater Association is to advance groundwater knowledge and the success of our members through education and outreach; advocacy; cooperation and information exchange; and enhancement of professional practices.

They advocate for the responsible development, management, and use of water resources. One of the cornerstones of their mission and vision is education. As a colleague, we are proud to partner with the NGWA to help them further their goals through education.

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Personnel, Training

How Does Someone in High School Know What to Do?

Welcome back to our series on Lifelong Learning! The founder of Learning Without Scars, Ron Slee, is looking ahead to the future of education and the future of the working world in, “How Does Someone in High School Know What to Do?”

Caroline, my daughter, and I were having a conversation yesterday about Learning Without Scars and the needs of the people who were in school or working. It brought me to ask her – “how does someone in high school know what to do?” Her answer was the school guidance counselor, along with a program being implemented in her specific district (not nationwide). Through the program, students complete career profile quizzes to suggest careers that might suit their learning styles, interests, and strengths. From these career suggestions, students can explore the pathway to reach the career. I found that to be interesting and I pushed back with more questions. How does the advising aspect work with the guidance counselor? One of our good friends was a guidance counselor for most of her career in education in Canada. My grandchildren both accessed their guidance counselor. In the case of my grandchildren, it was more advice on which classes to take and why. I was wondering more about the guidance that the high school students received in their lives. On their individual careers. The question “what do you want to do with the rest of your life?”

Earlier today I was having a Teams Meeting with Steve Clegg, from Zintoro, and John Carlson, from Reflective, and we got into the same subject. There were some interesting options we touched on.

Some States are offering scholarships to high school students who want to take Advanced Placement or College classes.
Many of the Deans and School Presidents I talk with indicate that there is a challenge with High school graduates going to university in several areas: – Critical Thinking Skills, Analytical Skills, and Communications Skills.
Several mention the lack of Leadership Skills

John Carlson has been involved in continuous improvement engagements for many decades. He is a “Systems Thinker.” He has a product that allows an individual to do an evaluation of themselves and how they would fit into the world around us. It starts with an awareness evaluation, then they proceed to a “Gamification. tool”

On another front David Jensen, Johnny Creek Consulting, has developed a “Tabletop Exercise” to assist with evaluating the match of skills and job function needs. Learning Without Scars has Job Function Skills Assessments. We are talking about developing a tool to assist students in high school to answer my opening question.

With the leadership of Steve Johnson, at Learning Without Scars we are developing a network of Centers of Excellence across the US and Canada to carry our classes and assessments for both the Academic Credit and Workforce Development programs in their syllabus. We have developed an intensive library of skills assessments for our classes as well as for our subject specific class reading lists and our homework assignments. This allows us to provide our students with the results that they obtain from increasing their skills and knowledge. With the changes in education continuing to proceed at an extremely fast pace we are looking at extending the assessment process to high school students.

This group, David, Steve, John, and I are trying to tie the skills and performance of the employees with the performance level of the businesses that employ them.

We have data analytics on the transactions of a business. Transaction level data. We have employee skills and knowledge assessments for those employees working in Product Support, the distribution side of the business. We have reflective analysis data on the probability of performance of employees in a business. Now we must tie all of this together.

Ross Atkinson, who keeps our IT and systems needs under control, works with our Learning Management Software, Litmos, on their reporting engine. Between Ross and Steve, we are building Portals for our Schools, Manufacturers, Dealers, Associations and State Certification programs to allow our clients, their employees, and students to be able to track their progress through our classes and assessments.

I find this work to be especially stimulating. As most of you know I am personally invested in helping people find their potential and then providing tools to those people that will assist them to reach their personal and professional potential. It is in keeping with my constant pursuit to get better at what I do.

I grew up spending hours and hours in the swimming pool training. I got to be good at it. There is one profoundly serious lesson that I learned from swimming that has served me well in my years in the business world. You see, in swimming the competition isn’t the issue. Winning races isn’t the issue. Being better than your best time – now that is THE issue. Beating my best time finishing last in a race was a win. A HUGE win.

I learned at an early age that competing with others was not that important. Sure, you felt good if you performed well. But the real competition is within yourself. We must constantly get better at what we do. I wonder who is passing that message along to the high school students that are about to embark on the journey of their lives.

The time is now.