Nov 20, 2020 | Steve Day, Technology
Systems Tonight brings us another guest post from Steve Day. Steve is discussing the importance of the systems we have within our businesses. This is another topic that could probably take up an entire book and I am going to give it short shrift. I am really only...
Nov 13, 2020 | Parts, Steve Day
Return It Now! Steve received a degree in Electrical Engineering and then served in the US Navy. He started with Komatsu America 1978. For the next twelve years Steve worked through various equipment sales positions before becoming the Vice President of Parts, Vice...
Nov 6, 2020 | Business Plans, Personnel, Steve Day, Training
Embarrassed not to have Parts (ENTH) Clearly these are the parts you are embarrassed not to have when your customer comes calling. They include: filters, fluids, hardware, o-rings, GET for machines you sold, hoses (a subject of its own), keys, and any part for a...
Oct 29, 2020 | Parts, Steve Day, Training
Goals and Targets Today marks another guest post from Steve Day. Steve received a degree in Electrical Engineering and then served in the US Navy. He started with Komatsu America 1978. For the next twelve years Steve worked through various equipment sales positions...
Sep 25, 2020 | Business Plans, Personnel, Steve Day, Training
The Woes of Unfocused Training This week, we continue with a guest post from Steve Day, in which he discusses with us the woes of unfocused training. Steve received a degree in Electrical Engineering and then served in the US Navy. He started with Komatsu America...
