Apr 2, 2024 | Reading List, Technology
The Future of Strategies: Fusion This week, our Founder Ron Slee is writing about “The Future of Strategies: Fusion,” inspired by his ongoing reading and research into the methods AI might bring to our workforce. For many of us strategy is a nice word but...
Oct 11, 2023 | C Stephen Clegg, Customer Service, Debbie Frakes, Technology
How To Improve Customer Retention This week, guest writers Steve Clegg and Debbie Frakes talk with readers about how to improve customer retention. This is one of the best ways to build successes: keep the customers you already have! Retention is critical for the...
Feb 7, 2023 | Service, Technology, Training
Strategic Partners in Employee Development Ron Slee makes an important announcement in his blog post, “Strategic Partners in Employee Development.” An important step in the employee training world is taking place. Learning Without Scars is joining into a...
Jun 29, 2022 | Customer Service, Technology
Are We In a Golden Age of Information? Are we in a Golden Age of information? I have to admit that I am being spoiled almost every single day. Every day, 99% of everything I can think of for which I do not know the answer I can find the answer. It is remarkable. I can...
May 10, 2022 | Mets Kramer, Technology
Going Digital Post-Pandemic Guest writer Mets Kramer brings his digital knowledge to readers in “Going Digital Post-Pandemic.” Much has been written about what’s happened over the past 2 years due to the pandemic. It has affected millions of people in...
