FRIDAY FILOSOPHY v.11.05.2021

Gautama Buddha, popularly known as the Buddha was a Sramana who lived in ancient India (c. 5th to 4th century BCE). He is regarded as the founder of the world religion of Buddhism, and revered by most Buddhist schools as a savior, the Enlightened One who rediscovered an ancient path to release clinging and craving and escape the cycle of birth and rebirth. He taught for around 45 years and built a large following, both monastic and lay. The Buddha was born into an aristocratic family in the Shakya clan but eventually renounced lay life. According to Buddhist tradition, after several years of mendicancy, meditation, and asceticism, he awakened to understand the mechanism which keeps people trapped in the cycle of rebirth. A couple of centuries after his death he came to be known by the title Buddha, which means “Awakened One” or “Enlightened One”. Gautama’s teachings were compiled by the Buddhist community in the Vinaya, his codes for monastic practice, and the Suttas, texts based on his discourses. These were passed down in Middle-Indo Aryan dialects through an oral tradition.

  • Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned.
  • Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment.
  • Health is the greatest gift, contentment the greatest wealth, faithfulness the best relationship.
  • The mind is everything. What you think you become.
  • No one saves us but ourselves. No one can and no one may. We ourselves must walk the path.
  • To keep the body in good health is a duty… otherwise we shall not be able to keep our mind strong and clear.
  • It is better to travel well than to arrive.
  • You will not be punished for your anger; you will be punished by your anger.
  • There are only two mistakes one can make along the road to truth; not going all the way, and not starting.
  • Peace comes from within. Do not seek it without.
  • To enjoy good health, to bring true happiness to one’s family, to bring peace to all, one must first discipline and control one’s own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.
  • Whatever words we utter should be chosen with care for people will hear them and be influenced by them for good or ill.
  • It is a man’s own mind, not his enemy or foe, that lures him to evil ways.
  • Just as a candle cannot burn without fire, men cannot live without a spiritual life.
  • However, many holy words you read, however many you speak, what good will they do you if you do not act on upon them?
  • To be idle is a short road to death and to be diligent is a way of life; foolish people are idle, wise people are diligent.
  • In a controversy the instant we feel anger we have already ceased striving for the truth, and have begun striving for ourselves.
  • I do not believe in a fate that falls on men however they act; but I do believe in a fate that falls on them unless they act.

The time is now.

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FRIDAY FILOSOPHY v.10.29.2021

Many of you will have noticed we have been writing Blogs and recording Podcasts that are trying to provoke businesses to embrace continuous improvement and make changes. Most recently as a result of a Podcast with Mets Kramer. We were talking about how Amazon and Google conduct their businesses. How within Amazon they were constantly reviewing customer needs and wants and making adjustments. They were working on their businesses not just in their business. Mets and I talked about the fact that within our Industry we were problem solvers. That isn’t a bad thing. We were working hard in the business trying to satisfy customer needs and wants. We didn’t find many dealerships that were working on their business. Trying to change their systems and processes. That simply won’t be sufficient. Time is running out on continuing to do what you have always done.

  • The only way to make sense out of change is to plunge into it, move with it, and join the dance. Alan Watts
  • They always say time changes things, but you actually have to change them yourself. Andy Warhol
  • Life is about not knowing, having to change, taking the moment and making the best of it, without knowing what’s going to happen next. Gilda Radner
  • You must be the change you wish to see in the world. Mahatma Gandhi
  • If you don’t like something, change it. If you can’t change it, change your attitude. Maya Angelou
  • He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery. Harold Wilson
  • There is nothing permanent except change. Heraclitus
  • The world is changing very fast. Big will not beat small anymore. It will be the fast beating the slow. Rupert Murdoch
  • I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road. Stephen Hawking
  • The thing that lies at the foundation of positive change, the way I see it, is service to a fellow human being. Lech Walesa
  • Change is the law of life. And those who look only to the past or present are certain to miss the future. John F. Kennedy
  • Progress is a nice word. But change is its motivator. And change has its enemies. Robert Kennedy
  • You must take personal responsibility. You cannot change the circumstances, the seasons, or the wind, but you can change yourself. That is something you have charge of. Jim Rohn
  • Life belongs to the living, and he who lives must be prepared for changes. Johann Wolfgang von Goethe
  • It may be hard for an egg to turn into a bird: it would be a jolly sight harder for it to learn to fly while remaining an egg. We are like eggs at present. And you cannot go on indefinitely being just an ordinary, decent egg. We must be hatched or go bad. S. Lewis
  • Change the changeable, accept the unchangeable, and remove yourself from the unacceptable. Denis Waitley
  • There are two kinds of fools: those who can’t change their opinions and those who won’t. Josh Billings
  • In times of rapid change, experience could be your worst enemy. Paul Getty
  • It is change, continuing change, inevitable change, that is the dominant factor in society today. No sensible decision can be made any longer without taking into account not only the world as it is, but the world as it will be. Isaac Asimov
  • I’m a catalyst for change. You can’t be an outsider and be successful over 30 years without leaving a certain amount of scar tissue around the place. Rupert Murdoch

The Time is Now

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Friday Filosophy v.10.22.2021

Aesop  620–564 BCE was a Greek fabulist and storyteller credited with a number of fables now collectively known as Aesop’s Fables. Although his existence remains unclear and no writings by him survive, numerous tales credited to him were gathered across the centuries and in many languages in a storytelling tradition that continues to this day. Many of the tales are characterized by animals and inanimate objects that speak, solve problems, and generally have human characteristics.

Scattered details of Aesop’s life can be found in ancient sources, including AristotleHerodotus, and Plutarch. An ancient literary work called The Aesop Romance tells an episodic, probably highly fictional version of his life, including the traditional description of him as a strikingly ugly slave who by his cleverness acquires freedom and becomes an adviser to kings and city-states.

  • No act of kindness, no matter how small, is ever wasted.
  • We hang the petty thieves and appoint the great ones to public office.
  • A liar will not be believed, even when he speaks the truth.
  • Every truth has two sides; it is as well to look at both, before we commit ourselves to either.
  • After all is said and done, more is said than done.
  • It is not only fine feathers that make fine birds
  • The level of our success is limited only by our imagination and no act of kindness, however small, is ever wasted.
  • We often give our enemies the means for our own destruction.
  • The smaller the mind the greater the conceit.
  • Any excuse will serve a tyrant.
  • Self-conceit may lead to self-destruction
  • He that is discontented in one place will seldom be happy in another.
  • He that always gives way to others will end in having no principles of his own.
  • The unhappy derive comfort from the misfortunes of others.
  • Better be wise by the misfortunes of others than by your own.

The Time is Now.

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FRIDAY FILOSOPHY v.10.08.2021

We have been focused on individuals in our Friday Filosophy. I am shifting this week to deal with personal issues, our lives. Over time there have been wonderful individuals who have made powerful statements regarding life. Perhaps some reflection on these people and these quotations is warranted. Enjoy

 

  • Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less. Marie Curie
  • We do not remember days, we remember moments. Cesare Pavese
  • The truth is you don’t know what is going to happen tomorrow. Life is a crazy ride, and nothing is guaranteed. Eminem
  • Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment. Buddha
  • Life is what happens while you are busy making other plans. John Lennon
  • He who has a why to live can bear almost any how. Friedrich Nietzsche
  • Life is a dream for the wise, a game for the fool, a comedy for the rich, a tragedy for the poor. Sholom Aleichem
  • Life is a song – sing it. Life is a game – play it. Life is a challenge – meet it. Life is a dream – realize it. Life is a sacrifice – offer it. Life is love – enjoy it. Sai Baba
  • Never be bullied into silence. Never allow yourself to be made a victim. Accept no one’s definition of your life; define yourself. Harvey Fierstein
  • Open your eyes, look within. Are you satisfied with the life you’re living? Bob Marley
  • Every man dies. Not every man really lives. William Wallace
  • Life isn’t about finding yourself. Life is about creating yourself. George Bernard Shaw
  • When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, ‘I used everything you gave me’. Erma Bombeck
  • A life is not important except in the impact it has on other lives. Jackie Robinson
  • The only disability in life is a bad attitude. Scott Hamilton
  • Growth is the only evidence of life. John Henry Newman
  • Our prime purpose in this life is to help others. And if you can’t help them, at least don’t hurt them. Dalai Lama

The Time is Now.

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FRIDAY FILOSOPHY v.10.01.2021

Sun Tzu’s historicity is uncertain. The Han dynasty historian Sima Qian and other traditional Chinese historians placed him as a minister to King Helü of Wu and dated his lifetime to 544–496 BC. He was a Chinese general, military strategist, writer, and philosopher who lived in the Eastern Zhou period of ancient China. Sun Tzu is traditionally credited as the author of The Art of War, an influential work of military strategy that has affected both Western and East Asian philosophy and military thinking. His works focus much more on alternatives to battle, such as stratagem, delay, the use of spies and alternatives to war itself, the making and keeping of alliances, the uses of deceit, and a willingness to submit, at least temporarily, to more powerful foes. The name Sun Tzu by which he is best known in the Western World is an honorific which means “Master Sun“. Before hiring Sun Tzu, the King of Wu tested Sun Tzu’s skills by commanding him to train a harem of 180 concubines into soldiers. Sun Tzu divided them into two companies, appointing the two concubines most favored by the king as the company commanders. When Sun Tzu first ordered the concubines to face right, they giggled. In response, Sun Tzu said that the general, in this case himself, was responsible for ensuring that soldiers understood the commands given to them. Then, he reiterated the command, and again the concubines giggled. Sun Tzu then ordered the execution of the king’s two favored concubines, to the king’s protests. He explained that if the general’s soldiers understood their commands but did not obey, it was the fault of the officers. Sun Tzu also said that, once a general was appointed, it was his duty to carry out his mission, even if the king protested. After both concubines were killed, new officers were chosen to replace them. Afterward, both companies, now well aware of the costs of further frivolity, performed their maneuvers flawlessly.[11]

  • If you know the enemy and know yourself you need not fear the results of a hundred battles.
  • Be extremely subtle, even to the point of formlessness. Be extremely mysterious, even to the point of soundlessness. Thereby you can be the director of the opponent’s fate.
  • There is no instance of a nation benefitting from prolonged warfare.
  • Pretend inferiority and encourage his arrogance.
  • The art of war teaches us to rely not on the likelihood of the enemy’s not coming, but on our own readiness to receive him; not on the chance of his not attacking, but rather on the fact that we have made our position unassailable.
  • To fight and conquer in all our battles is not supreme excellence; supreme excellence consists in breaking the enemy’s resistance without fighting.
  • The opportunity to secure ourselves against defeat lies in our own hands, but the opportunity of defeating the enemy is provided by the enemy himself.
  • A good commander is benevolent and unconcerned with fame.
  • The general who advances without coveting fame and retreats without fearing disgrace, whose only thought is to protect his country and do good service for his sovereign, is the jewel of the kingdom.
  • Regard your soldiers as your children, and they will follow you into the deepest valleys; look on them as your own beloved sons, and they will stand by you even unto death.
  • Victory usually goes to the army who has better trained officers and men.

The Time is Now.

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Why Do I Do What I Do, Part Two

In tonight’s blog post, guest writer Ryszard Chciuk brings us a sequel post: Why Do I Do What I Do, Part Two.

It is a very sad fact; most people have no idea about the meaning of their lives. This is because it is really hard mental work to find it out, and people do not like to overload their brains. As Victor Frankl mentioned in Man’s Search for Meaning, those people are caught in the “existential vacuum”. “They do not even know what they wish to do. For such a man No instinct tells him what he has to do, and no tradition tells him what he ought to do; sometimes he does not even know what he wishes to do. Instead, he either wishes to do what other people do (conformism) or he does what other people wish him to do (totalitarianism)”. Those poor people are very close to you, maybe in the organization you are working for.

During the lectures in Vienna in 1946, Victor Frankl listed the four main reasons a man wants to kill himself. One of them is the lack of faith in the meaning of the rest of life. Such a person can be very near to you.

As I declared in the article Why I do what I do, I believe the person searching for the meaning of his life can be inspired by the mission of the team he is a part of and will adopt it as a kind of response to his problem of not knowing that. And those who already have a sense of meaning will realize that working for the team is helping them to fulfill their lives’ missions.

Following that concept, around twenty years ago, I decided to start the creation of a new after-sales department for Volvo CE in my country by presenting my own professional mission to my new colleagues. I told them:

We provide machine users with the highest machine availability at the lowest cost of operation, by delivering service works exceeding customers’ expectations, and keeping profitability on the level assuring steady development of the service department and securing financial liquidity of our dealership in a downturn in the economy.

When you read my department mission, you could say:

  • They are devoted to the well-being of their customers.
  • They think customers’ priority is the highest machine availability and the   lowest cost of operation.
  • They are going to satisfy those needs by lowering the cost of machines’   operation by providing customers with excellent services.
  • They are also devoted to the well-being of their dealership.
  • They want to earn enough money to develop their service potential and to   survive in the market turmoil.

You can ask: and what about employees of the aftersales department, what about colleagues working for other silos? What you are going to do for your suppliers and local society. Will you respect the environment?

I was also not very satisfied with that definition. It was already too long to memorize! We could remove part of the definition regarding earning money, but I wanted to be honest with our customers and also, I wanted to keep our owners as my friends.

It was not the best expression of the idea I lived myself with, expression of my WHY I do what I do. My life’s meaning, my mission was ­— and still is — to make the world a little bit better than it was when I was born. Despite our saying “with the good intentions the Hell is cobbled”, I immodestly or naively believe it is possible.

That’s why it was a must to develop our vision and the main principles (values). We also had to work intensively on the organizational culture.

As I mentioned in my post Principia for After-sales, Part Two, it was necessary to present the whole idea simultaneously. I used to do it myself in the course of the introductory training for all new employees.

Then, most importantly was to prove to all my direct and indirect subordinates that I would treat those fancy words seriously, despite my personal cost, all the time. Unfortunately, it was rather common within our corporation, that so-called shared missions were not very popular. Other departments did not define clearly their shared missions, visions, and values. As it appeared in the future, it was an overwhelming obstacle.

Let me close by asking you some serious questions please.

  • What is your life’s mission?
  • What is your purpose?
  • What is your WHY?
  • Have you already found the meaning for your life?
  • Do you intend to spend half of the rest of your life working for an organization without a mission you could share?
  • Do you know why some of your subordinates and coworkers do not work with passion and engagement? Will you help them?

As Ron says, the time for your answers is now.

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FRIDAY FILOSOPHY

For tonight’s Friday Filosophy v.09.24.2021, we are sharing pearls of wisdom from Joseph Rudyard Kipling.

Joseph Rudyard Kipling 30 December 1865 – 18 January 1936)[1] was an English journalist, short-story writer, poet, and novelist. He was born in India, which inspired much of his work.

Kipling in the late 19th and early 20th centuries was among the United Kingdom’s most popular writers.[3] Henry James said “Kipling strikes me personally as the most complete man of genius, as distinct from fine intelligence, that I have ever known.” In 1907, he was awarded the Nobel Prize in Literature, as the first English-language writer to receive the prize, and at 41, its youngest recipient to date. He was also sounded out for the British Poet Laureateship and several times for a knighthood, but declined both. Following his death in 1936, his ashes were interred at Poets’ Corner, part of the South Transept of Westminster Abbey.

  • God could not be everywhere, and therefore he made mothers.
  • If you can keep your wits about you while all others are losing theirs, and blaming you. The world will be yours and everything in it, what’s more, you’ll be a man, my son.
  • The individual has always had to struggle to keep from being overwhelmed by the tribe. If you try it, you will be lonely often, and sometimes frightened. But no price is too high to pay for the privilege of owning yourself.
  • Words are, of course, the most powerful drug used by mankind.
  • We have forty million reasons for failure, but not a single excuse.
  • The silliest woman can manage a clever man; but it needs a very clever woman to manage a fool.
  • If history were taught in the form of stories, it would never be forgotten.
  • Heaven, grant us patience with a man in love.
  • And the first rude sketch that the world had seen was joy to his mighty heart, till the Devil whispered behind the leaves ‘It’s pretty, but is it Art?’
  • Often and often afterwards, the beloved Aunt would ask me why I had never told anyone how I was being treated. Children tell little more than animals, for what comes to them they accept as eternally established.
  • Asia is not going to be civilized after the methods of the West. There is too much Asia and she is too old.
  • A man’s mind is wont to tell him more than seven watchmen sitting in a tower.

The Time is Now.

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Time Is a Problem

 

Are We Simply Solving Problems All Day?

Over a year ago I wrote in a blog that Time Was Your Enemy. The other day Mets Kramer and I were recording a Podcast on the Digital Dealership and we spoke about two companies who we think do a good job at a lot of things; Amazon and Google.

Amazon has data. Lots and lots of data. They have made data analytics into an art form. They know what every customer looked at and what they did with it. They know every vendor and how they perform. They are constantly “tweaking” things to provide a better customer experience. They are constantly working on their business.

Google gets revenue from their customer search information. What were you looking at and where were you? And they are constantly improving their systems and process. It is reported that they spend 70% of their investments on their current operations. Making sure it runs in the best way possible across all platforms. They spend 20% of their investments on continuous improvements projects identified by their employees. The final 10% of their investment goes to what they call “Moonshots.” Ideas from their employees that might or might not be successful. They are constantly working on their business.

As we continued talking about them, we shifted to what we do in our businesses. We called it as we saw it. We are problem solvers. We put out fires. That led us to reviewing the firefighters and how they do their job. Statistically it is said that 5% of the firefighters’ time is spent fighting fires. The other 95% is doing things aimed at preventing fires. They are constantly working on their business.

Shifting back to our Industry we concluded that we were spending 95% of our time fighting fires and very little time on trying to eliminate problems. We are working “IN” the business not “ON” the business.

The other blog from me recently is about the workforce and what is happening in that aspect of our businesses. We have rarely any succession plan. We rarely do annual performance reviews. We rarely if ever do exit interviews to find out why employees are leaving and what ideas and thoughts, they have to make the job they are leaving better. We just continue what we have always done. Solve problems. In fact, Mets suggested that we self-correct as an Industry. There is a lot of pressure in problem solving all day long. We separate from people who cannot work under that kind of constant pressure. We also employ people who are used to repetitive work. Process orders, give quotations and availability checks. Give status reports on work in process. But who is there out there who is employed to identify continuous improvement ideas?

When Six Sigma was implemented, many dealerships created job functions outside of the normal day to day problem solving work to have their lives be dependent on finding ways to make things better. Who do you have doing that work today? What changes are you making to your processes and procedures and your methods? Who is analyzing your data to identify customer activity? Who is researching the changing buying habits of your customers?

That led me to this blog. I think we have a lot of work to do. Don’t get me wrong many of you have done a wonderful job in customer service. You make a fair amount of pretax income. You support your employees and they in turn support your customers and vendors. On the surface things look OK. But like a duck swimming in the river. It looks calm on top of the water but that duck is working hard at paddling away underwater.

Becoming a Digital Dealer is of critical importance if we want to stay abreast of the market and the trends in customer purchasing. It is said that 73% of the people charged with the responsibility of purchasing things in business today is done by millennials. Further 50% of the millennials do their purchasing online. How does that fit into your business model? Are your employee’s serving customers as they have always done? What percentage of your parts business is coming to you via the internet? What percentage of your customers have millennials doing their purchasing? Do you see the dilemma that I see?

Over the last fifty years from work that I have done over that period of time I have watched market share for parts drop by 50%, market share for labor drops of 30%. Have you noticed that yourself? Do you know your parts or labor market share? From my work in the industry there are very few, less than 10% of the dealers, that I have worked with, that know their market share. To make matters worse they don’t have current and accurate machine population lists by customer either. That is the most basic piece of data that we have in our industry and it is clearly the most important.

I will close with the truth that keeps me going. Everyone wants to do a good job. I believe that to my core. BUT. Everyone has to know what doing a good job looks like. Amazon and Google have shown us the way. Our job is constantly changing as is our market. Are our dealerships constantly changing, constantly improving the processes and systems for their customers? Sadly, I don’t think we are. Now is clearly the time to have the discipline and the personal character to work on the business not simply in the business. Now is the time to eliminate problems not simply solve them. It is clearly up to you.

The Time is Now.

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FRIDAY FILOSOPHY v.09.17.21

Samuel Langhorne Clemens (November 30, 1835 – April 21, 1910), known by his pen name Mark Twain, was an American writer, humorist, entrepreneur, publisher, and lecturer. He was lauded as the “greatest humorist the United States has produced. He was raised in Hannibal, Missouri and left school after the fifth grade to become a printer’s apprentice. When he was 18, he left Hannibal and worked as a printer in New York CityPhiladelphiaSt. Louis, and Cincinnati, joining the newly formed International Typographical Union, the printers trade union. He educated himself in public libraries in the evenings, finding wider information than at a conventional school. Twain studied the Mississippi, learning its landmarks, how to navigate its currents effectively, and how to read the river and its constantly shifting channels, reefs, submerged snags, and rocks that would “tear the life out of the strongest vessel that ever floated”. It was more than two years before he received his pilot’s license. Piloting also gave him his pen name from “mark twain“, the leadsman’s cry for a measured river depth of two fathoms (12 feet), which was safe water for a steamboat.

  • It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt.
  • The secret of getting ahead is getting started.
  • Whenever you find yourself on the side of the majority, it is time to pause and reflect.
  • If you tell the truth, you don’t have to remember anything.
  • Age is an issue of mind over matter. If you don’t mind, it doesn’t matter.
  • Don’t go around saying the world owes you a living. The world owes you nothing. It was here first.
  • Do the thing you fear most and the death of fear is certain.
  • Courage is resistance to fear, mastery of fear, not absence of fear.
  • There are basically two types of people. People who accomplish things, and people who claim to have accomplished things. The first group is less crowded.
  • Do the right thing. It will gratify some people and astonish the rest.
  • The human race has one really effective weapon, and that is laughter.
  • We have the best government that money can buy
  • I don’t like to commit myself about heaven and hell – you see, I have friends in both places.

The Time is Now.

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September 10, 2021

FRIDAY FILOSOPHY

Throughout history, women have been working hard to ensure that the female voice is heard. Whether that means working in politics, becoming an activist for social change, or breaking barriers in athletics, women have gone the extra mile to gain equality and advocate for a better world. Regardless of age, race, or nationality. By working with purpose and confidence, women demonstrate that having strength and tenacity doesn’t mean sacrificing your vulnerability. And all of these quoted women show that failure shouldn’t be an obstacle in meeting your goals. So, in honor of all the incredible women who have blazed a trail forward—both in the past and present—here are some inspirational quotes. The words of these wise women prove that through action, anything is possible.

  • Girls are capable of doing everything men are capable of doing. Sometimes they have more imagination than men. – Katherine Johnson, mathematician and one of the first African-American women to work as a NASA scientist
  • I raise up my voice—not so I can shout but so that those without a voice can be heard… We cannot succeed when half of us are held back. – Malala Yousafzai, Pakistani activist for female education and the youngest Nobel Prize laureate
  • Tremendous amounts of talent are being lost to our society just because that talent wears a skirt.” – Shirley Chisholm, first African-American woman elected to U.S. Congress
  • Have no fear of perfection; you’ll never reach it. – Marie Curie, chemist who was the first woman to win a Nobel Prize.
  • You cannot shake hands with a clenched fist. – Indira Gandhi, first female Prime Minister of India
  • No one can make you feel inferior without your consent.” – Eleanor Roosevelt, former U.S. First Lady and U.S. Delegate to the United Nations General Assembly
  • Change happens by listening and then starting a dialogue with the people who are doing something you don’t believe is right. – Jane Goodall, world’s foremost expert on chimpanzees and environmental activist
  • We are here, not because we are law-breakers; we are here in our efforts to become law-makers. Emmeline Pankhurst, leader of the UK suffragette movement
  • Nothing is worth more than laughter. It is strength to laugh and to abandon oneself, to be light. – Frida Kahlo, was a Mexican painter known for her many portraits

The Time is Now.

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